Q: I've lost my membership card. What do I do?

A: Contact us and we will mail a replacement card to you within 10-14 days. If you need your card in the meantime, visit one of our Service Centre Locations and we will give you a temporary one.

Q: Can I buy a membership over the phone without a credit card if I need Emergency Road Service immediately?

A: Yes. You can make arrangements through the Emergency Road Service department to have the driver collect your payment.

Q: Can my friend/sister/dad etc. use my card if they are not members?

A: No. CAA membership covers the member not his/her vehicle. To receive Emergency Road Service or other benefits, your friends and family members must have a valid membership card.

Q: What happens if I move out of province?

A: Notify CAA of your new address and we will transfer your membership upon expiry to the CAA/AAA club in your new location. You are covered in your new location as a CAA Manitoba member until your expiry date. The affiliated club will contact you when it's time to renew your membership.

If you have a CAA MasterCard, remember to also advise Bridgewater Bank so that the CAA Dollars you earn will go to the correct membership account.

Q: Will I get a new card when I renew my membership each year?

A: No. Although you must renew your membership annually, your plastic membership card is good for four years.

Q: I bought a membership but have now changed my mind. Can I get a refund?

A: Yes. New memberships come with a 30-day money back guarantee less the cost of any services used within that 30-day period.

Q: If I buy a membership today, can I get service right away?

A: Yes. Your membership is effective as soon as we receive payment. New members, however, are only eligible for CAA Classic Emergency Road Service coverage regardless of the package purchased. There is a 7-day waiting period for Emergency Road Service for new Plus and Plus RV coverage members.

Q: I just received a membership as a gift. What benefits do I get?

A: The benefits you receive from membership will, in part, depend on the package purchased for you.

All members benefit from the following:

• Free TourBooks, maps, CampBooks, highway information and TripTiks
• Savings and exclusive offers through CAA Travel

To learn about all of your benefits, review the information that came with your gift membership and if you have any questions, contact us.