Details of Coverage
CAA offers three levels of ERS® coverage:

  • CAA Basic ®
  • CAA Plus ®
  • CAA Plus RV ®

The differences in coverage are explained here by eligible vehicles and throughout the following section by type of ERS® service provided.

CAA Basic and CAA Plus:
Service applies to all licensed four-wheel, motor-driven vehicles of the passenger, pleasure, or recreational type (cars, vans, campers and motorhomes), if services can be safely delivered.

Note: Motorcycles are covered under CAA Plus for ERS® services.

Exclusions: Dual-wheel campers/motor homes will be provided with all services except towing, extrication/recovery and tire service. Dual-wheel unloaded trucks up to one-ton are provided with all services except tire service.

Rented passenger and commercial vehicles are also eligible for service with the exception of taxis, limousines, school buses and off-road vehicles.

CAA Plus RV:
Includes all of the ERS benefits as well as the following additional benefits:

  • Service and/or towing for dual-wheeled motor homes, bus/van conversions. fifth wheels, dual-wheeled pick-up trucks and campers, and trailers being towed at the time of breakdown.

Check this list to see what CAA coverage applies to your vehicle:

  • Fifth Wheels - Trailers towed by trucks with a fifth-wheel hitch: CAA Plus-RV
  • Bus Conversions - School or commercial buses converted into recreational vehicles: CAA Plus-RV
  • Dual-Wheel Trucks - Trucks with more than four wheels classified as an RV (passenger, pleasure or recreational): CAA Plus-RV
  • Motorized RVs - RVs driven under their own power.

    • Up to four wheels: Basic or CAA Plus or CAA Plus-RV
    • More than four wheels: CAA Plus-RV

  • Trailers - Hardtop or tent trailers pulled on a ball-type hitch behind vehicle: CAA Plus-RV
  • Truck and Slide-In Campers - to tow both units: CAA Plus-RV

    • To tow four-wheel truck only: Basic or CAA Plus
    • To tow dual-wheeled (six-wheel) unloaded pickup truck up to one tonne: CAA Plus-RV

  • Utility Trailers - Boat, motorcycle, horse, snowmobile and utility trailers: CAA Plus-RV
  • Van Conversions - Vans converted to include a sink, stove, bed or fridge.

    • Four wheels: Basic or CAA Plus
    • Six wheels: CAA Plus-RV

  • Motorcycles - CAA Plus

Battery Boosting
CAA Basic, CAA Plus and CAA Plus RV: A battery jump-start will be provided in an attempt to start your vehicle. If it cannot be started, towing provisions will apply.

Extrication/Winching
Vehicles will be extricated from ditches, ice, snow or mud when conditions permit the safe use of standard equipment to reach and remove vehicles. Service is limited to normally travelled areas that are accessible from a public road or driveway.

We are not able to service plowed-in or snow-bound vehicles in alleys, streets or driveways until enough snow has been cleared to provide safe access to the service vehicle. Please clear snow from the vehicle and/or driveway if necessary.

CAA Basic: One operator and truck will provide service. If special equipment or more than one truck or person is required, extra charges will apply.

CAA Plus and CAA Plus RV: Covers a second truck and operator, if required, for up to one hour.

Please note: New CAA Plus members have a seven-day waiting period to obtain the services of a second truck and operator for up to one hour at no charge.

Flat Tire Service
If necessary, towing provisions will apply. Service does not include repairs, additional trips to deliver a repaired tire, installation or removal of tire chains, mounting, dismounting or shifting of tires and seasonal tire changeovers.

Fuel Delivery
CAA Basic: We will deliver an emergency supply of fuel to your vehicle so you can reach the nearest open service station or if necessary, towing provisions will apply. Specific brands or octane ratings cannot be promised. Fuel cost is at your expense. Towing provisions will apply.

CAA Plus and CAA Plus RV: Emergency fuel is provided free of charge.

Lockout Service
CAA Basic: We will try to recover your keys. If the keys are lost or we cannot open the vehicle, we will tow you. At your request we will call a locksmith; however, services are limited to a maximum of $50, excluding parts.

CAA Plus and CAA Plus RV: Includes up to $100 of locksmith services, if necessary, to make your vehicle operable.

Please note: New CAA Plus members have a seven-day waiting period to obtain locksmith services in excess of $50. Service will be rendered immediately in all other circumstances.

Mechanical First Aid
CAA Basic, Plus and CAA Plus RV: We will make minor/temporary adjustments and emergency repairs not requiring parts or supplies. If we cannot put your vehicle in a safe driving condition, towing provisions will apply.

Emergency Towing Service
If your vehicle cannot be started or driven safely, it will be towed. If flatbeds or dollies are required to tow the vehicle safely, they will be provided at no charge.

CAA Basic: As a Basic member you may have the vehicle towed back to the responding facilitys place of repair; or to any point along the same route at no charge; or to any destination in any other direction within 5 km from the point of breakdown at no charge. A charge per kilometre will be applied to any additional distance over 5 km.

CAA Plus: As a Plus member you may have the vehicle towed back to the responding facilitys place of repair; or to any point along the same route at no charge; or to any destination in any other direction within 160 km from the point of breakdown at no charge. A charge per kilometre will be applied to any additional distance over 160 km.

CAA Plus RV: Same coverage as CAA Plus.

Please note: New CAA Plus members have a seven-day waiting period to obtain free towing service in excess of 5 km. Service will be rendered immediately in all other circumstances.

Extreme Weather Conditions
During extreme weather conditions, CAA responds to calls on a priority basis, providing service first to members whose vehicles are blocking roadways or otherwise posing a threat to public or personal safety. Under severe conditions, CAA reserves the right to temporarily suspend service to members whose vehicles are in a place of safety. Your patience and understanding under these circumstances are appreciated.

Liability
Certain types of American and foreign-made cars (especially those with fibreglass bodies) and vehicles with owner-made modifications are difficult to tow without causing damage. In such cases, you may be asked to sign a release.

Emergency Repair Cheque Acceptance
CAA- and AAA-affiliated ERS® contractors will accept your personal cheque for up to $250 for repairs when no other means of payment is available. This service is limited to emergency repairs which must be carried out in order to make the vehicle operable.

Quality of Service
Our top priority is always to satisfy your needs. If you feel service has been unsatisfactory, please contact CAA Manitoba's ERS department. In many cases a simple phone call can solve the problem. Any damages resulting from CAA service must be reported to CAA within 24 hours and prior to any repairs being rendered. CAA reserves the right to refuse claims submitted more than 10 days after the incident.

Emergency Road Service Limitations
Please remember the word EMERGENCY and you will understand why non-emergency service limitations are necessary. CAA road service is intended to help the most members possible with common emergency problems we can solve.

For this reason CAA does not provide:

  • Service to a vehicle already in a place of repair unless authorized by CAA
  • Service to vehicles used in competition at races or drag races
  • Service to loaded or altered vehicles where the provision of service may jeopardize the load or damage the vehicle
  • Maintenance and repairs to vehicles
  • Service to unattended vehicles unless pre-authorized by CAA
  • Service by appointment; service is rendered on a first-come, first-served basis
  • Delivery service - CAA does not provide members transportation to and/or from disabled vehicle.
  • Collision/accident towing, where MPI policy preempts CAA from delivering collision towing services. This must be arranged with MPI.
  • Accident towing, where the Manitoba Public Insurance policy preempts CAA service
  • Towing service to a salvage yard, service to a vehicle which has failed a safety inspection, or the service and costs associated with legal infractions or unlicensed vehicles
  • Second or additional trips by service staff on any one call
  • Service to vehicles in an area not normally travelled, i.e. open fields, beaches, private logging roads, riverbanks, floodway, construction sites or other locations which cannot be reached safely.
  • Reimbursement of expenses incurred as a result of a mechanical breakdown including lost wages, alternate transportation, accommodations, etc.

    In fairness to all CAA members, CAA reserves the right to refuse service, impose a surcharge, or cancel a membership of a member who has used road service to excess.

    Reimbursement Policy
    CAA takes special measures to be prepared for unfavorable weather; however, during periods of extreme weather conditions, service requests may overload phone lines. If service is unattainable directly from CAA or its affiliated contractors, we will reimburse for services obtained from another facility.

    Reimbursements are provided in accordance with the level of membership coverage and the guidelines and limitations listed on the preceding pages. Reimbursement rates are based on prevailing commercial rates for the area.

    Automotive repairs and labour charges are not reimbursable and should be shown separately from ERS® charges on the receipt.

    Receipts for service must be issued from a registered repair facility or towing company. Submit the original copy of your receipt (photocopies not acceptable), within 60 days for reimbursement consideration to:

    Emergency Road Service Department
    CAA Manitoba
    870 Empress St.
    PO Box 1400
    Winnipeg, MB R3C 2Z3

     

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