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Fleet Statistics
Our Emergency Road Service (ERS) continues to be the #1 reason people join and stay a member of CAA Manitoba. Approximately 70-75% of all road service calls are in Winnipeg, and answered by our CAA fleet. We supplement this fleet, in high demand seasons, with independent towing contractors. In rural communities, CAA enlists independent contractors to deliver peace of mind road service to CAA Manitoba members throughout the rest of the province.
The CAA TeleCentre handles both road service and member service calls:
- highest total call volume on record for December
53,361 in December 2000
- highest total call volume in a single month
61,998 in January 1996
- highest call volume for ERS in a single month
26,260 in January 1996
- second highest December call volume for ERS
18,254 in December 2000
Number of Calls to CAA TeleCentre (by fiscal year):
2003-04 - 366,593
2002-03 - 412,000
2001-02 - 436,912
2000-01 - 475,678
1999-00 - 389,792
1998-99 - 378,514
1997-98 - 377,111
1996-97 - 403,856
1995-96 - 415,661
Specific ERS calls (by fiscal year):
2003-04 - 120,886
2002-03 - 116,000
2001-02 - 107,409
2000-01 - 121,827
1999-00 - 110,452
1998-99 - 119,138
1997-98 - 117,409
1996-97 - 139,575
1995-96 - 159,031
An average year of calls (by category):
46% tows
14% boosts
12% lockouts
11% tire changes
6% battery problems
9% vehicle stuck
2% miscellaneous
International Service Award 2001
CAA Manitoba was the recent winner of the CAA/AAA Award of Service Quality for outstanding innovative practices in Automotive Services.
MCCA Award 2003
CAA Manitoba was the recipient of two Manitoba Contact Centre awards: Employee Satisfaction and Best Use in Technology.
The Strange Request File:
CAA drivers have been asked to do the most unlikely things! We've had to just say "no" to some of the strangest requests:
- tow away outhouses
- move large boulders for home landscaping
- out-smart a dog who kept his owner locked out of his truck. Each time the CAA driver unlocked the door, the dog hit the door lock and relocked it! After 5-6 rounds, the owner went to the opposite side to distract the crafty canine.
The Did You Know File:
We've tracked the 25/25 degree temperature variance! 25 is the magic number when it comes to stimulating ERS calls. At -25F, vehicles suffer "no starts," etc. At +25F, they begin to stall. It's a case for a fall and spring automotive inspection to prepare for those extreme Manitoba temperatures.
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