You can file a claim online or by mail.
You will be required to provide necessary supporting documents. Please see applicable How to File a Claim section in the policy wording.
If you choose to submit your claim online, you can do so here: https://www.globalexcel.com/orion
If you choose to submit your claim by mail, send all pertinent documents to:
CAA Travel Insurance
c/o Global Excel Management
PO Box 308, Station A
Windsor, Ontario, Canada
Please indicate your policy number on all correspondence.