Travel Insurance Resource Centre
Need help with a claim?
CAA Assistance
Emergency assistance 24 hours a day.
IN THE EVENT OF AN EMERGENCY, YOU MUST CALL IMMEDIATELY.
For Trip Cancellation, Trip Interruption or travel baggage and personal effects claims, you must also call your CAA Travel Agent and CAA Assistance on the day the insured risk occurs or on the next business day:
From Canada call TOLL FREE: 1-855-849-1638
If calling is not possible, email orionassistance@globalexcel.com
How to file a claim
You can file a claim online or by mail.
You will be required to provide necessary supporting documents. Please see applicable How to File a Claim section in the policy wording.
If you choose to submit your claim online, you can do so here: https://www.globalexcel.com/orion
If you choose to submit your claim by mail, send all pertinent documents to:
CAA Travel Insurance
c/o Global Excel Management
PO Box 308, Station A
Windsor, Ontario, Canada
N9A 6K7
Please indicate your policy number on all correspondence.
How to top up/extend your travel insurance policy at destination
