Need help with a claim?

247 service

CAA Assistance

Emergency assistance 24 hours a day.


For Trip Cancellation, Trip Interruption or travel baggage and personal effects claims, you must also call your CAA Travel Agent and CAA Assistance on the day the insured risk occurs or on the next business day:

From Canada call TOLL FREE: 1-855-849-1638

If calling is not possible, email

Travel insurance

How to file a claim

You can file a claim online or by mail.

You will be required to provide necessary supporting documents. Please see applicable How to File a Claim section in the policy wording.

If you choose to submit your claim online, you can do so here:

If you choose to submit your claim by mail, send all pertinent documents to:

CAA Travel Insurance
c/o Global Excel Management
PO Box 308, Station A
Windsor, Ontario, Canada
N9A 6K7

Please indicate your policy number on all correspondence.

Things to do

How to top up/extend your travel insurance policy at destination

Want to keep enjoying your vacation? Please contact us to top up/extend your coverage at 1-844-647-8723 or call collect 204-262-6000, or by email at

What's covered under my policy

Refer to the CAA Travel Insurance policy for complete details on the coverage, limitations, exclusions, and other provisions. Please read carefully.