How CAA is taking roadside service to the next level.
It's a crisp, cold January weekend. The sun has barely risen, and you're on your way to hockey practice with the kids. Your car starts to make sputtering sounds and jolting lurches. "Now what?" you mutter as you pull over to the shoulder.
An hour earlier in Winnipeg, CAA dispatchers are intently looking at a map of Manitoba on their screens.
Red circles are forming across the map. The prediction? There will be several battery-related breakdowns over the next hour in the very location where you're travelling. In anticipation, a dispatcher begins to reposition available service vehicles to the area.
The ability to anticipate vehicle breakdowns is how CAA Manitoba is using the latest in predictive technology to keep Members safe. We pioneered a proprietary dispatch technology called Geo-Temporal Gen 2.0. By applying big-data principles, CAA can predict where ("geo") and when ("temporal") vehicle breakdowns occur. The result has been a 15- to 20-percent reduction in the average arrival time for roadside service vehicles.
Having a truck waiting for you just as your car needs service is still a few years away. In the meantime, Geo-Temporal Gen 2.0 will reduce wait times for roadside service this winter. Those precious minutes saved while on the side of the road can make a world of difference—and get you to the arena faster!
