CAA Manitoba Membership Terms and Conditions.
For membership types:
Classic
Plus
Plus RV
Premier
Premier RV
Welcome to CAA.
Welcome to CAA Manitoba (“CAA MB”). For over 115 years, the Canadian Automobile Association (“CAA”) has been
helping Canadians stay mobile, safe and protected. We are Canada’s largest not-for-profit automobile association
with over 200,000 Members in Manitoba and Nunavut. We are also a strong advocate and voice for our Members on issues
such as traffic safety, mobility, infrastructure and consumer protection.
The terms and conditions contained within this document outlines your CAA Membership responsibilities, coverage and
rewards, and includes our Privacy Policy.
For most up to date Terms and Conditions, including our Privacy Policy, visit caamanitoba.com.
Responsibilities of CAA Membership:
As a Member of CAA Manitoba, it is your responsibility to adhere to the terms and conditions of membership included
in this document. This document should be retained in a safe place for future reference.
CAA Manitoba Members are expected to adhere to the following responsibilities:
- Carry 1 CAA Membership per person per membership year.
- Keep your contact and payment information current and up to date with CAA Manitoba.
- Keep in mind that membership is non-transferrable.
(Note: membership covers you whether you’re the driver or
passenger.)
- Ensure that membership payments are made in full and on time to avoid service interruptions.
- There may be situations, for example during periods of extreme weather, where the safety of other Members may need
to be prioritized and service may be delayed if you are in a safe location.
- You must notify us at the time of a service request if you or a passenger requires additional assistance or
special accommodation (i.e. due to a disability, limited mobility, travelling with a child in a car seat or
travelling with pets/animals).
- Be prepared to show a valid membership card and government issued photo identification to CAA Manitoba service
providers when requested.
- At all times, respect our CAA Manitoba employees, service providers and others associated with CAA Manitoba.
- Be respectful and professional at all times when communicating online, on our premises, attending any CAA events
or participating in any of our forums. Do not use your membership as a means for engaging in criminal or illicit
activity.
- If you are not renewing your membership, contact CAA Manitoba to ensure the account is updated and your
subscription, if applicable, in the automatic renewal program is terminated.
- Arrange transportation for passengers of the vehicle being serviced. CAA service vehicles will guarantee
transportation for the Member only. If it is not possible to accommodate all passengers within safety guidelines,
CAA MB will help you arrange alternative transportation (additional fees may apply).
- Not allow services to be provided on any vehicles or property that is not 100% owned by you, without first
obtaining the appropriate consent of the property owner(s). You will promptly advise us and our service providers of
any vehicles to be serviced that are not fully owned by you.
- Promptly relay any communications that we may direct to your guests and keep all guests and passengers duly
informed of any inability who may directly or indirectly benefit from or be impacted by our services to you.
- Accessibility for Manitobans Act (AMA) exception:
Certain exceptions to the membership
exclusions listed above may apply to persons requiring special accommodation due to a disability. Please contact CAA
Manitoba or visit our website caamanitoba.com for further
details.
CAA’s right to revoke membership:
CAA Manitoba reserves the right to downgrade, cancel, revoke, not renew a membership, refuse service, impose a
surcharge or cancel the membership of any member for any reason, including but not limited to failure to comply with
the Member responsibilities and terms and conditions provided in this Agreement. At no time will CAA Manitoba tolerate
harassment, intimidation, threatening or abusive behaviour and/or language directed at its Associates, service
providers, or other CAA representatives. Upon expiry, non-renewal or cancellation of membership, all accrued CAA
Dollars® and credits will be revoked without refund or compensation.
Changes to membership:
The terms, conditions, services, benefits, prices, policies and procedures of your CAA Membership are subject to
change at any time. If after receiving notice of any change to the terms of your membership, you do not accept the new
terms or do not wish to renew your membership, you may terminate your membership as of when the change takes effect.
Membership Types:
We offer several membership types, which include:
- Classic
- Plus
- Plus RV
- Premier
- Premier RV
Each membership type will have a set number of Roadside Assistance service calls per membership year. Service calls
cannot be shared, combined or carried over to the next membership year. Once the number of service calls has been
exceeded, CAA Manitoba will continue to facilitate the Roadside Assistance services described on the following pages.
However, any services in excess of the Roadside Assistance “maximums” will be subject to service provider fees that
may be due at the time of service. For all membership types, any service calls not covered by membership must
be paid for by the requesting Member at the time of service.
Primary and Associate Member:
A Member can be either a Primary Member or an Associate Member.
- All Primary and Associate Members must reside in the same household and must reside in CAA Manitoba’s club territory.
- A Primary Member is the main membership point of contact for each household on record, including for other Associate Members and for the purpose of authorization of account maintenance and changes. Primary Members are responsible for ensuring the accuracy of information for all household members.
- A Primary Member may add an Associate Member who resides in the same household at any time during the membership contract for an additional membership fee, payable at the time of joining and billed at the time of renewal.
- When the Associate Member permanently moves out of the Primary Member’s household, she/he must set up a new membership and will no longer be covered as an Associate under the current Primary Member’s account. CAA Dollars® earned by the Associate Member are transferred to the Primary Member of the originating household.
- Members are only entitled to the service and benefits that apply to his or her membership type (i.e. Classic, Plus, Premier, etc.).
- Members are permitted one membership per person per membership year. Members cannot hold a membership in more than one household or in more than one CAA club.
- A Primary Member is billed for his/her own annual membership dues plus the annual membership dues of any Associate Members.
- Duplicate memberships will be revoked and refunds will not be provided where services have been used on a duplicate account.
- The Primary Member is the default beneficiary of any accrued CAA Dollars, even if earned by the Associate Member(s).
- CAA Dollars earned in a household by Associate Members are not transferable between households, unless the entire household is moving.
- A Primary Member must ensure all the information on account is accurate and up to date, including contact information for Primary and Associates.
- Any service calls not covered by your membership must be paid for by the requesting Member at the time of service.
Member Identification:
Each Member must be prepared to show his or her valid membership card and government issued photo identification upon
request to the CAA representative or service provider.
Summary of coverage per membership type (as of April 1, 2020):
|
Classic |
Plus |
Premier |
Type of Vehicle Covered |
Cars, bicycles |
Cars, motorcycles, bicycles |
Cars, motorcycles, bicycles |
Additional Cost |
– |
Recreational vehicles (Plus RV) |
Recreational vehicles (Premier RV) |
Roadside Assistance Service Calls |
4 |
4 |
5 |
Towing Service |
Up to 10 km |
Up to 200 km |
Up to 200 km (for up to 4 calls)
Up to 320 km (for 1 call) |
Emergency Gas & Delivery |
Delivery only |
Gas & delivery |
Gas & delivery |
Locksmith for Vehicle |
Up to $50 CAD |
Up to $100 CAD |
Up to $100 CAD |
Battery Boost/Testing |
✓ |
✓ |
✓ |
Extrication Service |
✓ |
✓ |
✓ |
Trip Interruption |
Up to $300 CAD
(accident only) |
Up to $600 CAD
(accident only) |
Up to $2,000 CAD |
Bike Assist™ |
✓ |
✓ |
✓ |
Drive You Home |
✓ |
✓ |
✓ |
Passport Photos |
$9.95/set of two |
One free set/year |
Two free sets/year |
Merchandise Savings |
Member pricing |
Additional 5% off Member pricing |
Additional 10% off Member pricing |
Vehicle Return Benefit |
– |
– |
Up to $500 CAD |
Two-Day Complimentary Rental Car with Tow |
– |
– |
✓ |
Residential Locksmith Member Discount |
✓ |
✓ |
✓ |
Classic level roadside benefits are activated immediately after joining for all Members. Plus and Premier
roadside benefits become active 24 hours after joining . When upgrading from Classic to any other
membership type, a 24 hour
wait period applies. There may be situations, for example during periods of extreme weather, where the safety of other
Members may need to be prioritized and service may be delayed if you are in a safe location. Benefits and services are
subject to change without notice.
Purchasing CAA Membership as a Gift:
The rights, obligations and distinctions of a One-time Gift Membership Purchaser vs. a Recurring Gift Membership
Purchaser:
Activity |
One-time Purchaser |
Recurring Purchaser |
Responsible to pay for initial gift membership purchase |
Yes |
Yes |
Responsible to pay for annual membership dues |
No |
Yes |
Receives and controls billing/payment details (unless Recipient assumes responsibility by contacting CAA
Manitoba) |
No |
Yes |
Jointly responsible with Recipient to pay any invoices for products or services not included in the membership
dues |
No |
Yes |
Can upgrade/downgrade and renew the membership |
No |
Yes |
May be able to see details of the recipient's usage |
No |
Yes |
Membership and place of residence.
Purchaser: Does not have to be a CAA Manitoba Member or reside in CAA Manitoba territory.
Recipient: Must reside in CAA Manitoba territory.
Membership Dues:
Payment.
- Payment of annual dues can be made in store, by phone or online through one of the following accepted forms of
payment; electronic banking (telebanking or online payee “CAA Manitoba”, Visa, Visa Debit,
Mastercard, American Express. Cheques are also accepted by mail, made payable to CAA Manitoba at: CAA Manitoba, P.O.
Box 4100 Stn Main, Winnipeg, Manitoba, R3C 0X7.
- Membership dues are due on an annual (365 day) billing cycle. Dues are subject to change without notice. If
your membership dues are not paid in full on or before your membership anniversary:
- your membership will lapse
- you will not be entitled to Member services or benefits
- you will forfeit your CAA Dollars balance
- you will forfeit any benefits linked to your membership tenure
- Based on the information we have on file, we will send you a renewal notice to pay your membership dues
approximately 30 days prior to the end of your annual billing cycle (except gift membership recipients with a
recurring donor). Prompt renewal of your membership ensures there is no interruption in service.
- Any credits or CAA Dollars available on your account at renewal will automatically be applied to your renewal.
- Please ensure you review your membership renewal notice for accuracy. If any changes are required, it is the
Member’s responsibility to notify CAA Manitoba prior to the renewal date.
- All membership changes, including additions or deletions, must be authorized by the purchaser or authorized
representative of the membership account. Renewal is for a 12-month period based on the month of initial enrollment,
or most recent renewal, whether or not membership benefits have been exercised.
- Your CAA Membership expires one year after the activation date, and will be billed annually on notice to you
(subject to payment of membership fees and any activation procedures). If after receiving notice of any change to
the renewal of your membership you do not accept the new terms or do not wish to renew your membership, you may
terminate your membership as of the date when the change takes effect or on the renewal date. Please see our 30-day
money-back guarantee policy.
Auto-renew program:
If you are a participant in CAA Manitoba’s Automatic Renewal program, your membership dues will be automatically
charged to your designated pre-authorized credit card or debit card on file with CAA Manitoba. Based on the terms and
conditions of your credit card issuer, it is probable that your financial institution will provide us with updated
credit card information independent of you.
You will receive an annual renewal notice approximately 30 days prior to your expiry date, which will inform you of
the date your pre-authorized credit card or debit card will be charged. If we do not receive any alternative
instructions from you, we will process your renewal membership(s) by charging the credit card or debit card that is
registered to your account.
When enrolling in our Automatic Renewal program for the first time, CAA MB provides a discount to be applied to a
pending or future transaction. This is a one-time discount only, is not available if you have already participated in
automatic renewal, and the discount amount is subject to change without notice.
If you are enrolled in our Automatic Renewal program and would like to terminate your membership, you must provide us
with notice before your membership renewal date.
Monthly Pay program:
By signing up for Monthly Pay, you are purchasing an annual membership and authorize CAA Manitoba to auto-debit your
bank account or credit card provided for the amount owing on a monthly basis. Payments will be processed within three
days of your membership expiry date.
Current Members can sign up for Monthly Pay by phone at (204) 262‑6055 or
toll-free at 1‑800‑222‑4357 or in person at a CAA Store with a credit
card. If you would like to sign up for Monthly Pay with pre-authorized debit (PAD), you must fill out a pre-authorized
debit (PAD) agreement and submit it with a void cheque at any CAA Store within Manitoba. Your membership will be
activated upon receipt of your PAD agreement.
Additional Charges:
If any payment to CAA Manitoba or its service provider(s) is reversed, returned by your financial institution due to
non-sufficient funds (NSF), or declined for any other reason, we will contact you to collect payment and/or update
your payment information. All membership benefits will be unavailable until payment is made in full. Additionally, you
may be charged an administrative fee of $25.00 per occurrence, including any disputed charge that is determined to
have been validly applied to your account. CAA Manitoba reserves a right of set off for any outstanding debts owing to
CAA Manitoba or to its service provider(s).
Money-Back Guarantee:
CAA Manitoba Membership dues are refundable within 30 days after the payment has been processed by CAA Manitoba. The
amount of the refund will be prorated and based on your household’s most recent membership(s) payment to CAA Manitoba,
minus any outstanding costs associated with CAA Manitoba services provided to you or your Associate Members (including
any additional charges as outlined above) up to the date of cancellation. CAA Manitoba will not refund your membership
after 30 days of receiving payment. Cancellation requests may be made.
In writing to:
CAA Manitoba, Member Processing, P.O. Box 1400, Winnipeg, MB, R3C 2Z3
Or by email: membership@caamanitoba.com
Or by calling Member Services: (204) 262‑6000
Or by fax: (204) 775‑4999
Or by visiting your nearest CAA Store.
Membership Exclusions
The following costs are not included in the CAA Membership, and the Member hereby agrees to indemnify and
hold CAA Manitoba and its service providers harmless from any liability arising therefrom:
- Cost of parts, labour or repairs in connection with roadside assistance service
- Costs for towing a vehicle in excess of the covered towing distance
- Vehicle impound and storage fees and related costs
- Costs relating to vehicle accident clean-up
- Costs associated with legal infractions
- Costs incurred as a result of a mechanical breakdown, including lost wages, alternate transportation,
accommodations, etc.
- Costs relating to battery “recharging” (charging is very different from boosting; a boost is a temporary measure
and a charge is considered a repair involving labour charges)
Service Exclusions:
The following services are not covered by any Membership Type offered by CAA Manitoba, unless expressly specified in
the Terms and Conditions applicable to non-Classic CAA Membership types.
- Service to a loaded or altered vehicle where the service cannot be performed safely (in CAA MB or service
provider’s sole discretion) and may jeopardize the load or damage the vehicle.
- Service to an unattended vehicle, unless such service is expressly pre-authorized by CAA MB acting in its sole
discretion, and is not prohibited by law; however, CAA MB reserves the right to accept or reject a pre-authorization
request even if it may be similar or the same as a previously pre-authorized request.
- Service to a recreational vehicle, unless it is eligible under the Member’s CAA Plus RV or CAA Premier RV
Membership.
- Service to a vehicle that appears to be configured for racing, motoring competitions, or performances.
- Service to a vehicle that appears to be eligible to participate in auto shows or specialty automotive events.
- Service to school buses, cube vans, cube trucks, cargo vehicles, all-terrain vehicles (“ATVs”), snowmobiles,
taxis, limousines, work trucks, dump trucks, transport trucks, lorries, semi-tractor-trailer trucks, semi-trailers,
“sprintertype” vans and transit passenger vans.
- Service to a vehicle that appears to be owned by a business, and/or service to a vehicle customarily used in
connection with a business (in the service provider’s sole discretion).
- Service to a vehicle displaying advertisements or logos, so as to appear (in the service provider’s sole judgment)
to be used in connection with a business.
- Service to a vehicle bearing commercial or dealer license plates.
- Service to a vehicle that in the attending service provider’s sole opinion appear to be: (A) abandoned; (B) in an
advanced state of disrepair; (C) located in, heading to or transported from a salvage yard or impound lot; or (D)
un-plated, unlicensed or improperly licensed.
- Service to a vehicle that is already located at a commercial garage or vehicle repair facility unless such service
is expressly pre-authorized by CAA MB. Please note: proof of release/payment must be provided by the requesting
Member at the time of service.
- Second or additional tows for any individual service event intended to extend the length of a tow.
- Service to a vehicle situated in an area not normally travelled, such as open fields, beaches, private logging
roads, riverbanks, floodway, ice roads, muddy or plowed-in or snowbound streets, filled driveways or alleys (service
providers will not shovel snow), construction sites or other locations which cannot be reached safely.
- Service to a motorcycle that is requested by a Member whose CAA Membership does not include motorcycle roadside
assistance benefits.
- Transportation of a recreational vehicle (“RV”) or recreational trailer for winter storage or relocation within a
trailer park.
- Transportation of a vehicle or bicycle that is disabled, or transportation that appears to be simply for moving
purposes. This includes but is not limited to transportation of vehicles to/from auction houses, shipping docks or
storage facilities for the purpose of certifying a vehicle (i.e. emissions testing, safety certification).
- Transportation of more than one authorized passenger (subject to the Passenger Rules below) who will travel with
the service provider while the disabled vehicle is under tow.
- CAA MB does not provide you with taxi service, however, at your request and with approval for an additional cost,
CAA MB will arrange for you to be transported to or from the disabled vehicle.
- The Member may designate themselves OR another responsible adult (18 years of age or older) to ride along as a
passenger with the service provider while the vehicle is under tow; however, the service provider reserves the right
to refuse transportation in its sole discretion for any reason permissible by law.
- The Member is solely responsible to ensure the safe transportation of themselves and any additional passengers
whether or not travelling with the service provider. CAA MB may attempt to dispatch 3rd party transportation (i.e.
taxi service) for the Member and/or the Member’s passengers of the disabled vehicle, at the Member’s sole expense.
- Transportation of animals in the service provider’s vehicle while the disabled vehicle is under tow. This excludes
service animals.
- Transportation of a vehicle for a police ordered service due to a legal infraction.
- Use for commercial activities or by commercial enterprises. This includes but is not limited to use of CAA MB as a
third party.
Membership coverage and Roadside Assistance services:
Your CAA Manitoba Membership includes the following Roadside Assistance services, subject to additional fees
if applicable. Some services listed below may only be available within certain CAA Manitoba geographical areas. Our
number one priority is safety. We ask for your understanding as calls are prioritized based on our Members’
safety and not necessarily on time of service request. All of the Roadside Assistance services are subject to the
Limitation of Liability provision set out later in this section.
Battery Service:
Upon purchase of a new CAA Premium Battery, service providers will deliver, install and recycle your old battery at
no extra cost. Battery Service is only available in Winnipeg and Brandon. This will count as one (1) service call
unless a new battery is purchased at the time of the call. However, an unsuccessful battery service that results in a
towing service call, will count as a single service call.
Battery service is subject to vehicle type and may not be available for your vehicle. Visit caamanitoba.com/battery for full guidelines on vehicles eligible for battery service.
CAA Manitoba and service providers may refuse to provide certain battery service if it is deemed unsafe (in CAA
Manitoba or service provider’s sole discretion), when installation cannot be performed at the roadside, or if the
battery is under warranty. There are also Battery Service restrictions based on battery size and accessibility. Please
contact us for a complete list of restrictions.
Lockout/Locksmith Service:
If your keys are locked in the vehicle, CAA Manitoba will send a service provider to attempt to gain entry. If your
keys are lost, broken, or if the service provider cannot gain entry into your vehicle, where available, CAA Manitoba
will reimburse up to $50 CAD for a locksmith service for Classic Members and up to $100 CAD for Plus and Premier
Members. In cases where the locked vehicle cannot be made operable, towing services will be provided subject to the
Member’s towing coverage. Locksmith service refund is comprised of ignition work and/or the making of one ignition
key, but extra charges may apply to the Member.
Please note: the registered owner must be present while the vehicle is being serviced by a
locksmith. This will count as one (1) service call. An unsuccessful locksmith service that results in a
towing service call will count as one (1) service call.
Emergency Gas Delivery:
When you run out of gas, a limited supply of gasoline will be delivered to your disabled vehicle to enable you to
reach the nearest open service station, or in accordance with your Roadside Assistance towing service provisions, a
tow will be provided to a facility where fuel is available. Specific brands or octane ratings cannot be promised. We
will deliver regular gas, but not diesel or propane. Classic Members will be charged the current pump price for the
gasoline. For Plus and Premier Members, there is no charge for the gas. Emergency Gas Delivery counts as one (1)
service call.
Flat Tire Service:
If you get a flat tire, your vehicle’s spare tire will be installed, as long as the spare tire is inflated and
serviceable. Before calling CAA Manitoba, please ensure that any specialty key to remove the lug nuts is available.
Service does not include repairs, additional trips to deliver a repaired tire, installation or removal of tire chains,
mounting, dismounting or shifting of tires and seasonal tire changeovers. To avoid damage, certain vehicles will
require a tow to a garage within the limits of your membership as proper installation requires that the wheel lug
torque be set to the recommended specification for your vehicle. In the event that the service cannot be rendered
safely due to poor conditions or maintenance, the service provider reserves the option of towing the vehicle to safety
to avoid possible damage. Flat Tire Service counts as one (1) service call.
Extrication Service:
Your vehicle will be extricated when (in CAA Manitoba or the service provider’s sole determination) it can be safely
reached from a normally travelled or established thoroughfare or road. If special equipment, additional personnel or
vehicles are required, the associated costs may be at your expense. Plus and Premier Members are automatically covered
for an additional service vehicle and service provider for up to one hour of extrication service at the scene. The
service vehicle must have clear and safe access to the disabled vehicle; for example, service cannot be rendered in
limited access areas such as plowed-in, snowbound or ice-covered areas.
Mechanical First Aid:
Minor/temporary adjustments or emergency repairs not requiring parts or supplies will be made in an attempt to enable
your vehicle to operate safely under its own power. If the vehicle cannot be placed in safe driving conditions, the
towing provision will apply.
Towing Service:
Towing Service will be provided if attempts to make your vehicle safely operable at the roadside have been
unsuccessful. Flatbeds or dollies will be used when required. Membership includes towing mileage based on your
membership type. A charge per kilometre will be applied by the service provider to any additional mileage that exceeds
your coverage. Service wait times can increase if special towing equipment, which includes flatbeds, is required.
Towing equipment is dispatched in accordance with manufacturer specifications. Special requests, including a request
for a flatbed when not required, will not be accommodated.
Drive You Home:
CAA Manitoba will provide service to transport the Member and their vehicle to their home when their vehicle is
drivable, but they are unable to drive due to illness, accident, medical treatment or injury. CAA will provide this
service as long as the vehicle can be serviced with regular towing equipment. Classic, Plus and Premier Members are
covered for the towing distance based on their membership type. A Member can use this benefit one time per membership
year. Drive You Home service counts as one (1) service call.
Bike Assist®:
CAA provides Bike Assist – Roadside Assistance for your bicycle. Bike Assist covers motorized bicycles (ebikes)
however, electric scooters and mopeds are only covered under Plus and Premier coverage.
If your bike becomes disabled and at CAA Manitoba or the service provider’s discretion cannot be repaired on the
spot, CAA Manitoba will arrange to transport you and your bicycle, subject to the towing limits based on your
membership type. Towing limits within Winnipeg city limits are waived to take you and your bike to Olympia Cycle & Ski
at 326 St. Mary’s Rd. Bike Assist counts as one (1) of your allotted roadside calls during your membership year.
Service will be provided to cyclists where there is permitted vehicle access and based on seasonal availability.
Motorcycles:
Motorcycles with or without a side car, are eligible for coverage on Plus and Premier Membership types. CAA Manitoba
will transport your motorcycle, subject to your towing limits based on your membership type. Motorcycle service will
count as one (1) of your allotted roadside calls during your membership year.
Recreational Vehicles:
Recreational vehicles (RV), campers and trailers (subject to vehicle eligibility) are eligible for coverage under
Plus RV and Premier RV Membership. CAA Manitoba will transport your RV, camper or trailer, subject to your towing
limit based on your membership type. RV, camper or trailer service will count as one (1) of your allotted roadside
calls during your membership year.
CAA Manitoba and service providers may refuse to provide a certain RV service if it is deemed unsafe (in CAA Manitoba
or service provider’s sole discretion).
Accident tows:
MPI restricts CAA Manitoba from towing due to an accident when a claim will be made. Tow service can only be provided
in an accident if the Member is not making a claim and if no other vehicles or property were damaged. CAA Manitoba
Membership covers for towing service (subject to your applicable coverage limits) in the event the Member is in an
accident. Member must be present for service. Under certain circumstances, police may require that the vehicle be
removed immediately by an independent towing company.
Vehicle Eligibility:
Certain limitations may apply and vehicle eligibility will be ultimately determined at the time of service. In all
cases vehicles must be insured for personal use, be licensed and be road-worthy. Subject to the applicable exclusions,
vehicles eligible for coverage include:
- 4-wheeled, motor-driven vehicles (cars, unloaded pickups, vans, campers and motorhomes)
- Motorcycles with or without sidecars, and mopeds (with Plus or Premier Membership)
- Dual-wheeled, unloaded pickup trucks are eligible for all services except tire service with Classic, Plus and
Premier Membership (tire service is only available with a Plus RV or Premier RV Membership)
- Rented passenger vehicles (excluding taxis and limousines)
- Dual-wheel licensed motorhomes, campers, fifth-wheel trailers and the following types of trailers: travel,
snowmobile, utility, boat and unloaded horse (animal) trailers, (eligible for towing, extrication and tire service
with Plus RV and Premier RV Membership; light service can be provided with Classic Membership)
- Visit caamanitoba.com/vehicle-eligibility for full guidelines on eligible and ineligible vehicles.
Please note: Vehicles used for commercial purposes are not eligible for service.
Non-CAA provider services:
If you have contacted CAA Manitoba to obtain Roadside Assistance and CAA Manitoba service is not available at the
time of your request, you may obtain your own towing service, pay for it and submit the original invoice (please save
a copy for your records) to CAA Manitoba within 30 days for reimbursement consideration. CAA Manitoba reserves the
right to refuse reimbursement for tows provided to a Member by a non-CAA service provider that CAA Manitoba determines
or suspects is related (i.e. by family, household, friendship, etc.) to the Member; or, where applicable is operating
without license and/or beyond regulatory guidelines with respect to services provided and fees billed.
Reimbursements will be calculated at a “fair rate”, which will be determined by:
- Regulated municipalities – rates posted by the servicer within the municipality
- Non-regulated municipalities – average of posted rates within regulated municipalities
Members are required to request the rate card from the tow truck driver prior to accepting service and ensure that
the rates invoiced match with the rate card. There are often rate cards printed on the invoice; CAA Manitoba will not
reimburse at a higher rate than that which is printed on the invoice under any circumstances.
CAA Manitoba may require you and/or the registered owner of the vehicle to provide further information when assessing
a reimbursement claim.
Please be prepared to provide:
- Police incident number/copy of police report (for police ordered tows)
- Copy of your driver’s license
- Proof of payment for service (cashed cheque, bank statement indicating cash withdrawal, credit card statement or
credit card receipt)
- Insurance policy information including insurer, insured, policy number, effective dates
- Vehicle ownership information
When extra information has been requested and is not provided within 30 days, the claim will be denied.
Every effort will be made to issue refunds and reimbursements within a reasonable time frame (usually within 30
days). CAA Manitoba is not liable for any expenses, including accrued interest, for refunds or reimbursements.
CAA Manitoba reserves the right to request a Member to pursue MPI for expenses relating to damage and accident
claims. Alternatively, we may request the Member’s MPI details in order to subrogate the claim. Payment may be
withheld until the MPI details are provided.
CAA Manitoba reserves the right to deny claims where CAA Manitoba was not contacted to arrange service, and/or we did
not give direction to a Member to arrange their own service. Any claims paid in these circumstances will be subject to
a maximum of $750 CAD regardless of circumstances.
Service providers:
Roadside Assistance service providers may be independent contractors. Contractors are not employees of CAA Manitoba.
CAA Manitoba will not assume responsibility for property damage, personal injuries, losses or inconveniences caused by
the service provider.
Liability:
CAA Manitoba and its service providers each reserve the right to contact the police or local authorities upon
suspicion of impaired driving or any other threat to the safety of person or property.
As a Member of CAA Manitoba, you hereby understand and agree that unless the loss relates to the fraud, gross
negligence or willful misconduct of CAA Manitoba, CAA Manitoba’s maximum liability to you, your passengers or any
third parties affected by this your membership shall be a reimbursement of any membership dues paid by you in the
12-month period immediately preceding the loss.
Members must report to CAA Manitoba any concerns regarding their vehicle within 24 hours of the initial service
request. After this time any liability is limited to the cost of membership dues paid within the 12-month period
immediately preceding the concern.
In some cases such as, service to a vehicle with pre-existing damage, the service provider may ask you to sign a
waiver which identifies pre-existing damage prior to providing service. The service provider may refuse service if the
waiver is not signed.
Certain types of North American and foreign-made cars (especially those with fiberglass bodies) and vehicles with
owner-made modifications are difficult to provide certain Roadside Assistance to without causing damage. In such
cases, you and/or the registered owner of the vehicle may be asked to sign a release /waiver of liability assuming
responsibility for any damage that may occur during service.
For vehicle damage during service, Members must contact CAA MB directly to report any damage or concerns regarding
their vehicle within 24 hours of the initial service request and before any necessary repairs are carried out. Members
should also document the damage. A failure to report within 24 hours will result in a denial of your claim.
CAA Manitoba and our service providers reserve the right to physically inspect and assess any damage claims. The
service provider and/or CAA MB must be permitted - within 72 hours after the incident report is forwarded to the
service provider for further investigation - to physically inspect the vehicle damage and its equipment in order to
determine liability. Member should not make any repairs to the vehicle or remove evidence of the damage. In the event
that you do not permit service provider and/or CAA MB to physically inspect the damage within the 72 hours or if
repairs are completed prior to the completion of such an inspection, your claim will be denied.
While assessing a damages claim, CAA MB may require you and/or the registered owner of the vehicle to provide further
information to assist with resolving your claim. Please be prepared to provide documentation that supports your claim.
Where such documentation has been requested and is not produced within 72 hours, your claim will be denied.
In the event that service provider and/or CAA Manitoba commits to repair or replace any damaged vehicle parts, both
service provider and CAA Manitoba reserve the right to approve repairs or use replacement parts of a similar kind or
quality.
In the event that CAA Manitoba denies your claim in whole or in part, CAA Manitoba will promptly inform you in
writing outlining the reasons for the denial.
Service provider and/or CAA Manitoba will not pay for vehicle damage repair costs that exceed the actual cash value
of your vehicle at the time the damages were incurred. In this case, you may be asked to file your claim with your
insurance company.
CAA Manitoba assumes no liability if you engage in fraudulent or unauthorized use of the services or engage in
illegal behaviour.
CAA Manitoba, including our service providers, are not liable for any loss, damage or expense relating to unattended
tows under any circumstances.
CAA Manitoba, including our service providers, are not liable for any loss, damage or expense where a vehicle has
been involved in an accident, or where a vehicle must be extricated/winched from an off-road position.
CAA Manitoba and our service providers seek to deliver service expeditiously, however CAA Manitoba, including our
service providers, are not liable for any loss or expense resulting from the length of time between service request
and service delivery, nor service cancellations and delays.
CAA does not have supervision or control over the operation or management of service providers and vehicle repair
facilities. In the event of a dispute arising between a Member and the service provider, CAA Manitoba may appoint an
arbitrator whose ruling shall be final and binding on both parties.
Extreme weather conditions:
During extreme weather conditions, CAA Manitoba responds to calls on a priority basis, providing service first to
those Members whose vehicles are blocking roadways or posing a threat to personal or public safety. Under severe
conditions, we reserve the right to delay service to Members whose vehicles are in a place of safety. Your patience
and understanding under these circumstances are appreciated.
Trip Interruption:
Trip Interruption applies when vehicle driven by an eligible CAA Member is involved in an automobile accident,
mechanical breakdown, auto theft or unexpected illness or injury. Eligible Classic Members are automatically covered
for up to $300 CAD annually in eligible unforeseen, necessary out-of-pocket expenses resulting from an accident
involving a collision. Eligible Plus Members are covered for up to $600 CAD annually for the same. Eligible Premier
Members enjoy additional coverage for up to $2,000 CAD annually. The Member may submit a claim for one of the
following three options: hotel accommodations and meals, OR car rental from a licensed agency, OR commercial
transportation to continue the trip. Please note that Trip Interruption is not emergency travel or medical insurance.
To be eligible for assistance:
- The collision must occur during a planned trip of 200 km or more from the Member’s primary residence and trip must
be interrupted for more than 24 hours
- The Member may only claim eligible expenses incurred by the Member in the 72-hour period immediately following the
incident
- The Member must obtain a copy of the police report describing the incident and original receipts for repairs and
allowable expenses to support the claim
- The Member’s vehicle must have been deemed unsafe and/or inoperable, and proof of same condition must be provided
by police and/or licensed mechanic
- The Member must present a copy of the police report and original receipts for allowable expenses
Vehicle Return benefit:
For Premier and Premier RV Members, the Vehicle Return benefit is applicable when the Member suffers an unexpected
illness or injury that prevents them from completing their intended trip while travelling more than 200 km away from
home anywhere in Canada or the United States. The Vehicle Return benefit will reimburse eligible Members up to $500
CAD annually for commercial transportation of the vehicle back to the Member’s primary residence.
To be eligible for assistance:
- The vehicle must be operable
- The Member may only claim eligible expenses incurred by the Member in the 72-hour period immediately following the
incident
- None of the Member’s travel companions can be capable of transporting the vehicle
- The Member must provide proof from a licensed medical facility or practitioner confirming the illness/injury and
the Member’s inability to operate their vehicle
- The Member must present original receipts of all eligible expenses
Two-Day Complimentary Enterprise Rent-A-Car®:
CAA Premier Members receive up to two free car rental days from Enterprise in conjunction with a tow. If your car is
towed on one of your five allowable calls, as a result of a mechanical breakdown and you need transportation, we’ll
arrange for a mid-size rental for two consecutive days at no charge at participating Enterprise locations in Canada,
subject to availability.
The Premier Member must be within 200 km from home and CAA has towed the vehicle for mechanical failure. This will be
arranged through CAA. CAA will call Enterprise to make arrangements to assist the Member with a two-day car rental.
The incident must be referred to CAA within 48 hours of occurrence. CAA Members are responsible for subsequent day
rental charges, upgrades, vehicle insurance, mileage and fuel charges, transportation to an Enterprise location, and
any other charges, fees and taxes. Normal rental qualifications, including age restrictions and other restrictions
apply. Should a breakdown occur at a distance greater than 200 km, then the Trip Interruption & Vehicle Return benefit
will apply as described in that section above. Other restrictions may apply.
®Enterprise Rent-A-Car is a registered trademark of Enterprise Holdings Inc.
Road Trip Benefits Additional Exclusions:
Expenses incurred by any person other than the CAA Member are not payable. Benefits are also not payable for any
loss, injury, illness, delays and/or expenses due to the following:
- Tire trouble
- Intentionally self-inflicted harm, including suicide
- Normal pregnancy or childbirth
- Mental or nervous health disorders
- Alcohol or substance abuse, or related illnesses
- An accident that occurs when the vehicle is being driven by an unlicensed driver or a driver who is not covered by
CAA Manitoba Membership
- Personal property that is damaged or destroyed
- Any liability for injuries or property damage
- Commission or attempted commission of an illegal act
- Cost of repairs to the vehicle
- Cost of fuel expenses
- Air and/or sea travel
- Carrier-caused delays
- Participation in professional athletic events or motor competition, including training
- Cost of meals, accommodations or substitute transportation (including taxis) resulting from delays caused by
routine maintenance or minor repairs to the vehicle
- War (whether declared or undeclared), acts of war, military duty, or hostilities of any kind (invasion, rebellion,
riots or insurrections)
Emergency Road Service Claims:
For claim review and consideration under your membership coverage benefit level for Emergency Road Service benefit
claims, within 30 days of the service or incident, please complete a claim form with all membership details. All
claims must be in the Member’s name with service date listing itemized services received and all paid receipts. Please
note, original receipts will only be returned in the case of claim denial, (as CAA Manitoba will not be able to
provide copies and any other detailed information in support of your claim), to:
CAA Manitoba, Member Processing, P.O. Box 1400, Winnipeg, MB, R3C 2Z3
Or by email: membership@caamanitoba.com
Or by fax: (204) 775‑4999
*Claim forms can be accessed by visiting caamanitoba.com,
visiting a CAA Store, or contacting our Member Services at 1‑800‑222‑4357.
A claim form must be completed and submitted in order for a claim to be assessed. Please note that CAA Manitoba has
the right to refuse and return claim submissions that do not meet the criteria for review. This includes but is not
limited to, non-itemized receipts, missing information and other information critical to the claim approval process.
Voting Rights.
As a Primary or Associate Member, you are entitled to vote at our Annual General Meetings. CAA Members elect our
Board of Directors, receive a copy of our consolidated financial statements and approve significant changes to the CAA
Club Group mandate. You may attend the Annual General Meeting in person or submit a proxy form appointing someone else
to vote on your behalf.
CAA Rewards®:
CAA Manitoba may change these Terms and Conditions and/or any aspect of CAA Rewards without notice. CAA Manitoba may add, delete or change CAA Rewards partners, modify any offers provided by CAA Rewards partners or the accumulation or redemption details regarding CAA Dollars. Once the partner’s reward points are transferred to CAA and converted to CAA Dollars, we are unable to reverse this transaction. If you default on your CAA Membership, become bankrupt, commit fraud,misrepresent any information, abuse the privileges granted to you under CAA Rewards or act in any other way to the detriment of CAA Manitoba or CAA Rewards partners, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your CAA Membership and/or cancel the CAA Dollarsin your account.
CAA Dollars®:
To earn and redeem CAA Dollars, you must be a current CAA Member in good standing (CAA Membership dues paid in full
by membership expiry date). CAA Dollars cannot be converted into currency at any time and cannot be used to purchase
CAA Batteries. If there is a lapse in your membership, you will forfeit any accumulated CAA Dollars. Your CAA Dollars
will be automatically redeemed towards your CAA Membership renewal dues and be reflected on your renewal notice
generated approximately 45 days prior to the end of your annual billing cycle. Any changes in your CAA Dollars
balance, up to 24 hours of renewal (positive or negative) occurring after you have been billed will be reflected on
your account balance when calculating your renewal charge.
CAA Dollars earned through our CAA Rewards program are applied as a credit to reduce annual renewal fees, apply
upgrades or adjustments to your membership. CAA Dollars are not considered as a discount, but as a form of a credit
and are applied after dues and applicable taxes.
This credit then reduces the amount payable by the Member for any CAA Membership renewals or changes which may result
in payment. By using CAA Dollars as a credit, it allows us to reduce the amount owing after tax.
CAA Dollars remain the property of CAA and if there is a lapse in your membership, you will forfeit any accumulated
CAA Dollars.
Membership Concerns and Dispute Resolution:
At CAA, we will attempt to resolve all inquiries at the first point of contact. Most of our Member concerns are
resolved quickly and efficiently by our front-line employees; however, there may be cases when your concerns require
further review or investigation. Should you feel that your issue still remains unresolved, you can escalate your
additional concerns.
By email: contact@caamanitoba.com
Or by fax: (204) 775‑4999
Or by phone: (204) 262‑6000 or 1‑800‑222‑4357
Mail: CAA Manitoba, P.O. Box 1400, Winnipeg, MB, R3C 2Z3
We are committed to providing a decision that is fair, equitable, and developed within CAA Manitoba’s standards. We
use Member feedback to continuously improve our operations and Member value. Members should provide in their
communication their preferred contact method, name, address and 16-digit membership and/or reference number in
addition to specific details of steps taken to address their concerns, such as the service or product in question, the
particular dates on which the matters complained about occurred or were brought to their attention.
We will acknowledge all Member concerns within five business days and are committed to resolving them upon receipt of
all relevant documentation within 30 business days.
CAA Manitoba Disclaimer:
Neither CAA Manitoba nor its affiliates, nor any of their respective officers, employees, directors, agents or
contractors (collectively, “CAA Manitoba”) have any responsibility or liability for any expense, loss, cost, injury,
damage, delay, travel cancellation, accident or any other matter, however suffered or caused (including compensatory,
incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits),
directly or indirectly arising out of or related to:
- Failure, delay or decision by CAA Manitoba in administering any of the benefits outlined in these Terms and
Conditions, including roadside service call products and services, CAA Rewards and CAA Dollars
- An offer, representation, statement or claim about the CAA Rewards program
- Information on any partner or their products or services
- The availability or appropriateness of any special offer by a partner
CAA Club Group Privacy Policy
CAA Club Group and its affiliated companies (collectively “CAA”) are committed to the protection of your personal
information.
This Privacy Policy explains the privacy practices in connection with CAA’s activities, both online and offline,
mobile apps, as well as in person or telephone interactions. This includes your CAA Membership, the provision of CAA
roadside, retail, travel, insurance, CAA Rewards® and other product and service offerings.
CAA carries on business as “CAA South Central Ontario” in Ontario and “CAA Manitoba” in Manitoba, and includes CAA
Insurance Company, CAA Services (South Central Ontario) Inc., CAA Travel (South Central Ontario) Inc. and MML Club
Services (doing business as “CAA Manitoba Insurance Brokers” and “CAA Travel”).
Travel Insurance: Note that Orion is the underwriter of travel and health insurance purchased through CAA. Orion’s
privacy policy found at oriontravelinsurance.ca applies to these product and service offerings.
Home and Auto Insurance: Note that CAA Insurance Company is the underwriter of property and automobile insurance
purchased through CAA. CAA Insurance Company’s privacy policy found at caainsurancecompany.com/privacy applies to
these product and service offerings.
For Manitoba Residents, Auto Insurance is underwritten by Manitoba Public Insurance (“MPI”). You may access MPI’s
Privacy Policy at: mpi.mb.ca/pages/privacy.aspx.
Policy Contents
- Accountability for Your Privacy
- Personal Information and How We Collect It
- Using Your Personal Information
- Withdrawing Your Consent
- Sharing Your Information
- Our Website and App Practices
- Keeping Your Information Safe
- Accessing Your Personal Information
- How Long We Keep Your Information
- External Links and Social Media
- Our Privacy Complaint and Breach Management Process
- Changes to this Policy
- Getting in Touch
1. Accountability for Your Privacy
CAA takes full responsibility for the management and confidentiality of personal information we collect and use.
Personal information is collected, used, shared and stored in accordance with the Personal Information Protection and
Electronic Documents Act, S.C. 2000, c.5 and any applicable provincial privacy laws that may apply to CAA from time to
time.
CAA has appointed a Privacy Officer who oversees compliance with privacy laws and best practice. The Privacy
Officer’s duties include:
- Developing and, on a regular basis, reviewing the implementation of internal procedures to protect personal
information;
- Ensuring all staff are trained on privacy best practices and are aware of the importance of safeguarding any
personal information that they are privy to;
- Ensuring that all inquiries and complaints relating to privacy are appropriately handled; and
- Ensuring all third parties to whom CAA provides access to personal information adhere to appropriate standards of
care in handling that information.
2. Personal Information and How We Collect It
‘Personal information’ is any factual or subjective information, recorded or not, about an identifiable individual.
For CAA Members, this includes your name, contact information, birthdate, gender, email address, type of vehicle,
membership usage, vehicle diagnostics, payment information, any identifiers such as your CAA membership number,
driver’s license or GPS (vehicle location), and any identifiable on-line activity. We also collect information about
your CAA retail purchases and preferences.
We may also collect information obtained during the course of dispatching a service vehicle including the type of
service required and the tow destination.
For CAA Travel customers, personal information includes travel booking arrangements, passport details, frequent
traveler numbers, itineraries and special requests.
For CAA Insurance customers, personal information includes previous insurance experience, including accidents and
traffic violations, other drivers and claims history. It will also include information about any residential property
you are seeking to insure.
For CAA Travel Insurance customers, personal information may include travel plans, medical history and claims
history.
If you participate in our CAA Rewards® program, we will also collect and use information about your use of your CAA
membership with our rewards partners, including the date, location and amount of any transaction, qualified spending
and the number of CAA Dollars® earned or amount saved on the transaction.
Direct Collection
Personal information can be collected directly from you in several ways with your knowledge and consent, or as
authorized by law, including through phone calls, electronic messages, application forms, as well as any other
documents you provide to CAA.
Indirect Collection
There are also ways in which CAA collects personal information indirectly. For example, to obtain an associate
membership, CAA collects personal information about other members of your household from you, and for auto insurance,
you may provide information regarding other drivers of your vehicle. We assume you have obtained consent to our
collection, use and disclosure of others’ personal information for the purposes outlined in this policy.
CAA may collect your personal information from third parties as well. For example, with your explicit consent, a
credit reporting agency or previous insurer may provide information to CAA. CAA implies or assumes consent only if
doing so is reasonable and appropriate based on our relationship with you. For example, we may collect information
from a contracted locksmith or tow truck operator that has provided services covered by your membership, or from one
of the CAA Rewards® partners in order to ensure we provide you with CAA Dollars. If you are a CAA insurance
policyholder, we may collect or otherwise verify personal information about you from the Ministry of Transportation
(Ontario) or Manitoba Public Insurance.
Note that there may be instances where the law permits the collection, use or disclosure of your personal information
without your consent, for example for debt collection, fraud investigations, and where necessary to protect our legal
interests or the safety of others.
3. Using Your Personal Information
We use personal information for the following specific purposes:
- To confirm eligibility for Membership or other CAA products and services;
- To process, administer and manage your CAA Membership (if applicable);
- To provide you with the CAA products and services you have requested;
- To process, administer and manage your car, property or travel insurance related policies (if applicable);
- To reserve your transportation, accommodation or other travel arrangements (if applicable);
- To better understand your needs and the ways in which we can improve our products and services;
- To verify your identity and to communicate with you, including responding to your inquiries and confirming receipt
of a requested product or service;
- To process payments;
- If you are a CAA Member in South Central Ontario and participate in our usage-based insurance program, to build up
a profile on how, where and when your vehicle is driven as set out in the CAA Connect (UBI) Terms and Conditions or
CAA MyPace Terms and Conditions.
- To inform you about products and services that we offer (or that we and our loyalty partners jointly offer), which
we believe may be of interest to you; To administer your participation in contests or promotions sponsored by CAA
and to contact you if you are eligible to win a prize;
- To conduct surveys or research for CAA’s internal use in order to better understand our members and improve our
product and service offerings, as well as to compile aggregate statistics for internal reporting purposes;
To assess and manage risk, including detecting and preventing fraud;
To collect debts owed to CAA and enforce agreements between you and CAA; and to meet auditing, legal and regulatory
processes and requirements.
4. Withdrawing your Consent
Your consent can be withdrawn at any time, subject to legal or contractual restrictions, by providing us with written
notice to the contact information found at the end of this policy. Upon receipt of notice to withdraw consent, we will
inform you of the consequences of withdrawing your consent before we process your request, which may include CAA’s
inability to provide you with certain products or services.
If you wish to opt out of receiving marketing or promotional communications from us or change your communications
preferences, please see the following options:
- For CAA Members in South Central Ontario, please complete an Opt-Out Form on our website at https://www.caasco.com/about-our-website/marketing-opt-out-form, or visit one of our CAA store locations or
contact the Privacy Office (see contact information at the end of this policy). If you have received an email from
CAA, you may also click the “unsubscribe” link at the bottom of each of our emails. Please note that if you
unsubscribe from receiving marketing communications, you may still continue to receive transactional or
informational messages from us.
- For CAA Members in Manitoba, you can call us at (204) 262‑6000 or toll
free at 1‑800‑222‑4357; or visit a CAA Store location; or click the “unsubscribe” link at
the bottom of any of our emails to manage your email preferences or unsubscribe; or contact the Privacy Office (see
contact information at the end of this policy). Please note that if you unsubscribe from receiving marketing
communications, you may still continue to receive transactional or informational messages from us.
5. Sharing Your Personal Information
CAA takes all reasonable steps to protect the interest of individuals when disclosing personal information. We do not disclose personal information for purposes other than those purposes for which it was collected, unless you have provided consent to do so or we are required/permitted by law to disclose the information.
Service Providers and Business Partners
We may share your personal information with business partners, service providers and suppliers of goods and services.
For example, we may use third party service providers to authorize and process payments, send email or other
communications, provide roadside assistance to you, process information collected through telematics devices, conduct
customer research or manage and analyze data. In arranging for your travel, we may share your personal information
with suppliers such as hotels, vacation or tour companies, airlines or cruise suppliers. Our service providers are
only given the information they need to perform their designated functions.
We may offer products and services jointly with our CAA Rewards® partners, and may disclose your basic Membership and
contact information to such partners to offer you products or services.
We take reasonable steps to ensure that any third parties who we entrust with your personal information are reputable
and have safeguards in place to protect this information. In working with business partners, service providers and
suppliers, your personal information may be transferred to a foreign jurisdiction to be processed or stored. Such
information may be provided to law enforcement or national security authorities of that jurisdiction upon request, in
order to comply with foreign laws.
Affiliated Companies
We share your personal information with affiliated companies within the CAA group of companies. For instance, our
membership service agents may see whether you have conducted business with our affiliated insurance companies or
travel agency. This information sharing allows us to offer you member discounts and rewards and to inform you about
products and services which we believe may be of interest to you.
Third Party Advertising
CAA may also share your name, phone number and e-mail address with third party ad-servers such as social media
platforms for targeted advertising purposes. Services such as Facebook Custom Audiences and Google Ads Custom Match
allow CAA to reach potential customers who would benefit from our products and services. Information provided to such
third parties is secured at all times and only used for the purpose of displaying ads and reporting back to CAA on the
performance of such ads. You can choose to hide ads through your socials at any time, or you can contact CAA to opt
out of sharing your information with social media platforms altogether, by sending an email to privacy@caasco.ca with ‘opt-out’ in the subject line.
CAA also uses third party advertising partners to provide on-line visitors with relevant ads across the Internet. You
may also opt out of interest based advertising by visiting the opt-out tool made available by the Digital Advertising
Alliance of Canada at youradchoices.ca/choices.
Insurance Companies
If you apply for an insurance product with CAA, we will disclose the personal information in your application with
the prospective insurance company. In Manitoba, this includes Manitoba Public Insurance.
Automobile Accidents
If you have installed a telematics device in your vehicle, data collected from the device may be provided to third
parties in relation to an accident, investigation and/or litigation.
6. Our Website and App Practices
When you use visit CAA’s websites or use CAA’s apps, we automatically receive and record information in our server
logs from your browser or mobile platform, including the date and time of your visit, your IP address, unique device
identifier, browser type and other device information (such as your operating system version and mobile network
provider). CAA uses “cookies” to identify you as a registered and/or returning visitor. Cookies are files sent from a
website to a visitor’s computer which may then be stored on your hard drive so we can recognize you when you return.
CAA uses both session and permanent cookies. This data may be used for statistical purposes and to personalize future
visits or communications (via direct mail, email or telecommunications). By setting cookies, CAA is also able to
enhance a user’s on-line experience (e.g. once you are logged in to your account, you are able to move between
webpages without having to re-enter your credentials). You can disable cookies through your website browser, but this
may affect your user experience.
The usage data we collect when you visit CAA’s websites or use CAA’s apps help us analyze and improve the performance
of our digital services. CAA uses Google Analytics for web statistical analysis. We make no effort to personally
identify you based on your visit to our site. If you wish, you may opt out of being tracked by Google Analytics by
disabling or refusing third party cookies; by disabling JavaScript within your browser; or by using the Google
Analytics Opt-Out Browser Add-On.
7. Keeping Your Information Safe
CAA has implemented critical physical, organizational and technical measures to guard against unauthorized or
unlawful access to the personal information we manage and store. We have also taken steps to avoid accidental loss or
destruction of, or damage to, your personal information. While no system is completely secure, the measures
implemented by CAA significantly reduce the likelihood of a data security breach.
Here are some examples of the security controls we have in place:
- Secure office premises;
- Locked filing cabinets and a secure shredding practice for paper records;
- The use of encryption, such as secure portals for document transfers and tokenization for payment card
information;
- Robust authentication processes, including complex passwords, for electronic records;
- Limited access to personal information by employees who need the information to perform their work-related duties;
- The use of data centres with effective physical and logical data security controls.
In addition, we recommend that you do your part in protecting yourself from unauthorized access to your personal
information. For example, ensure your CAA account login credentials are not shared with anyone. CAA is not liable for
any unauthorized access to your personal information that is beyond our reasonable control.
Let us know right away if your contact information changes or you find any errors in your account statements or
invoices. If you have reason to believe that the security of your account has been compromised, you must immediately
notify CAA of the problem in order for us to resolve the issue in a timely manner.
8. Accessing Your Personal Information
We make every effort to ensure that the personal information we hold is accurate, complete and up-to-date for the
purposes for which we collect it. You can make a written request for access to your personal information at any time
if it is for information that you are unable to access yourself through your CAA account. You will need to provide as
much information as necessary to help us process your request and locate the information you require.
If you need assistance in preparing your request, please contact us and we would be pleased to help you. Upon receipt
of your request, CAA will update your information, or inform you of how your personal information has been or is being
used, and who your personal information has been shared with. We may charge a fee to cover any reasonable expenses
related to responding to your access request.
CAA responds to access requests within 30 days, unless an extension of time is required. However, there may be
contexts where access is refused or only partial information is provided, for example, in the context of an on-going
investigation or where another individual’s personal information or identity must be protected.
9. How Long We Keep Your Information
CAA retains personal information for as long as necessary to fulfill legal or business purposes and in accordance
with our retention schedules. Once your information is no longer required by CAA to meet business, legal or regulatory
requirements, it is securely destroyed, erased or made anonymous. Keep in mind however that information may be
retained for a lengthier period of time due to an on-going investigation or legal proceeding, and that residual
information may remain in back-ups for a period of time after its destruction date.
10. External Links and Social Media
We may offer links from our website to the sites of third parties, such as partner organizations, that may be of
interest to you. CAA makes no representations as to such third parties’ privacy practices and we recommend that you
review their privacy policies before providing your personal information to any such third parties.
CAA’s use of social media serves as an extension of our presence on the Internet and help us build a positive brand
image as well as provide useful information to the public. Social media account(s), such as CAA’s Facebook and Twitter
accounts, are not hosted on CAA’s servers. Users who choose to interact with CAA via social media should read the
terms of service and privacy policies of these services/platforms.
11. Our Privacy Complaint and Breach Management Process
CAA takes privacy complaints very seriously and has a procedure in place for escalating and managing any
privacy-related concerns to ensure that they are responded to in a timely and effective manner. Any suspected privacy
breach must be escalated internally to CAA’s Privacy Officer who oversees the containment, investigation and
corrective actions for all breach situations.
As required by law, privacy breaches may be reported by CAA or its business partners to the regulators of the
relevant provinces in which affected individuals reside.
12. Changes to this Policy
We may change this Privacy Policy from time to time in order to better reflect our current personal information
handling practices. Thus, we encourage you to review this document frequently. The “Last Updated” date at the top of
this Privacy Policy indicates when changes to this policy were published and are thus in force. Your continued use of
CAA products and services following the posting of any changes to this Privacy Policy means you accept such changes.
13. Getting in Touch
Any inquires, concerns or complaints regarding privacy should be directed to:
CAA Privacy Office
60 Commerce Valley Drive East Thornhill, Ontario L3T 7P9
E-mail: privacy@caasco.ca
Phone: 1‑800‑268‑3750 Ext. 25043
Fax: (905) 771‑3002
Your concerns will receive prompt attention. Our Privacy Office can also provide you with more detailed information
about CAA’s policies and practices or assist you with completing an access to information request. Keep in mind
however that e-mail or text messaging are not secure forms of communication, so never send confidential personal
information to us this way.
Thank you for continued trust in CAA.