Roadside Service Status Updates

Last updated:

We are currently experiencing higher than normal requests for assistance; wait times and service availability may fluctuate. This page will be updated regularly, so please check back for the most up to date information.

High Call Volumes

We are currently experiencing higher-than-normal call volumes which may result in longer than normal wait times. We are prioritizing Members in unsafe situations and have made temporary changes to our services. See below for more information.

Members are encouraged to visit this page for ongoing status updates and service changes. We apologize for any inconvenience and thank you for your patience.

Response COVID-19

The safety of our Members continues to be a priority. As provincial restrictions continue to change, CAA will continue to update our Roadside Services policies and procedures. Click here to learn more.

Made a Service Request? What is the ETA (estimated time of arrival)?

We are currently prioritizing service to Members in unsafe situations. ETAs for Members on the roadside are subject to change based on request volumes. ETAs for Members at home are currently unavailable.

We understand your frustration and the inconvenience of extended phone queues and truck arrival times. We ask for your patience and understanding.