Claims
Claim processes.
How to Submit a CAA Travel Insurance1 Claim
CAA Assistance2 currently experiencing higher-than-usual call volumes, which may result in longer wait times. To save time, we recommend submitting your claim online or by email using the options below. Thank you for your patience and understanding.
Submit a claim by Phone
Toll-Free: 1-855-849-1638
Local:
1-519-251-4051
Submit a Claim by Email
Submit a Claim Online
Website: orion.xodus.ca
App: Xodus (available for download)
Submit a Claim by Mail
Canada:
CAA Travel Insurance
Xodus Travel Services Inc.
PO Box 36 Station
A
Windsor, ON
N9A 6J5
United States:
Xodus Travel Services Inc.
PO Box 25215
Overland Park, KS
66225
Need help? Contact CAA Assistance for support at 1-855-849-1638.
Claim status.
We will keep you informed about your claim by periodically checking the status and addressing any further issues that may arise.
Settlement.
We settle your claim quickly, fairly and accurately and strive to minimize the disruption in your life.