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Existing Customers

Insurance policies.

Whether you need to make a change to your insurance policy, file a claim or make a payment, we’re here to help. 
Customer service agent smiling.

CAA Assistance.¹

Whether you need emergency medical assistance or have a question about your policy, we’ll provide professional, caring support. Because when the unexpected happens, wherever you are, we’ll be there to help.

For Immediate Assistance:

By phone:
Toll-Free: 1-855-849-1638
Local: 1-519-251-4051

By chat:
SMS: 450-234-8044
WhatsApp: 888-657-7611
Webchat: orion.xodus.ca/assistance

By email:
General Assistance: orionassistance@xodus.ca
Claims Support: orionclaims@xodus.ca

Tip: Keep your policy number or Declaration Page with you at all times while travelling.

Phone

Time to renew your annual policy.

If you have a Multi-trip Plan2 or a Multi-trip Vacation Package Plan3, it might be upcoming up for expiry. Go online to renew your coverage today.

Renew My Plan
Policy document

CAA Travel Insurance4 policy guide.

Learn more about eligibility, summary of available plans, general conditions, general exclusions and more.

View Policy Guide

Resources.

Download the medical questionnaire

Visit travel insurance resource centre

Make a travel insurance claim

1 CAA Assistance is provided by Xodus Travel Services Inc.

2 Multi-trip Plans cover 4, 8, 15, 30 or 60 days per trip depending on the plan you purchased. Top-Up coverage is available for longer trips. Coverage cannot extend beyond 365 days from departure date or effective date.

3 Multi-trip Vacation Package Plans covers 4, 8, 15 or 30 days per trip depending on the plan purchased. Top-Up coverage is available for longer trips. Coverage cannot exceed 365 days from departure date or effective date. Top-up for travellers aged 60 to 84 years of age. There is a maximum travel coverage of 63 days including Top-Up for travellers aged 60 to 84 years of age.

4 CAA Travel Insurance, an Orion Travel Insurance product, is underwritten by Echelon Insurance. Certain exclusions, limitations and restrictions apply. A Medical Questionnaire may be required if you are 60 years of age and older. See full policy for all terms and conditions at caamanitoba.com/policy.