Reimbursement Services

Reimbursement policy.

Although we make every effort to prepare for special circumstances such as extreme weather, service requests may overload our phone lines. During extreme weather conditions, CAA responds to calls on a priority basis, providing service first to Members whose vehicles are blocking roadways or otherwise posing a threat to public or personal safety.

If you have contacted our Emergency Road Service and assistance is not available, you may obtain your own service, pay for it and submit the receipt to your Club within 60 days. Reimbursement will be based on the prevailing commercial rate for the region where the vehicle was disabled.

Submit the original copy of your receipt (photocopies not accepted), within 60 days.

Receipts must accompany Reimbursement Form. Receipts need to include payment documentation, and contain Member’s full name, correct address, vehicle year, make and model, as well as the full name and current address of the licenced Service Facility.

ERS reimbursement form

Download and print the ERS reimbursement form and mail it to us at:

CAA Reimbursement Services
PO Box 1400
Winnipeg, MB R3C 2Z3

Download Form



Call us at 204-262-6166 in Winnipeg or toll-free at 1-800-222-4357.