Frequently asked questions.
What if I want to join CAA, renew or update my membership after CAA Stores are closed?
You can reach us at 204-262-6000 for after hour membership inquiries in Winnipeg, or toll-free at 1-800-403-9833.
I bought a membership but have now changed my mind. Can I get a refund?
Yes. New memberships come with a 30-day money back guarantee less the cost of any services used within that 30-day period.
I've lost my membership card. What do I do?
Visit one of our CAA Stores and a CAA Associate can print one for you or contact us and we will mail a replacement card to you within 10-14 days.
Will I get a new card when I renew my membership each year?
No. Although you must renew your membership annually, your membership card is good for three years.
I just received a membership as a gift. What benefits do I get?
The benefits you receive from membership will, in part, depend on the Membership Type purchased for you.
How do I log in to my account?
You need to create an account by registering on our website first (you only have to register once). Then you'll be taken to the Login page. If you ever forget your password or forget your username, you can reset it easily.
If I buy a membership today, can I get service right away?
Yes. All new memberships include 10 km of towing immediately upon joining. Your membership is effective as soon as we receive payment. However, there is a 24-hour waiting period for full towing services to become effective on new memberships, or upgrades to Plus and Premier memberships. Please note: In order to receive service, the roadside service provider will need to see your photo ID.
Can my friend/sister/dad etc. use my card if they are not Members?
No. CAA Membership covers the Member, not his/her vehicle. To receive Emergency Road Service or other benefits, your friends and family members must have a valid Membership of their own - or you can add a Member to your membership as an Associate. Always remember: YOU are covered no matter whose vehicle you're in.
What happens if I move out of province?
Notify CAA of your new address and we will transfer your membership upon expiry to the CAA/AAA club in your new location. You are covered in your new location as a CAA Manitoba Member until your expiry date. The affiliated club will contact you when it's time to renew your membership.