Enhanced CAA Manitoba Member Benefit: Maple Virtual Care

We’re pleased to bring CAA Manitoba Members 24/7 online access to Canadian-licensed nurse practitioners.

What is Maple Virtual Care?

Maple is a new benefit we’re providing to CAA Members. It’s yet another way we’re helping keep Members safe and ready to enjoy all of life’s adventures.

Through this online health care platform, you and your dependents can consult with a nurse practitioner in minutes on the phone, by secure message or video. No appointments are necessary and you can get a diagnosis, prescription, medical notes, specialist referrals and lab requisitions in minutes.

While nurse practitioners on Maple can help with many common medical requests, the service is intended to compliment the care you receive from your family physician. Maple strongly advocates for all patients to have a relationship with a family doctor. Maple can act as a helpful stopgap for those that do not have one, and for those that do, Maple can help provide a way to manage urgent primary care issues that arise when you cannot get in to see your family doctor.

You can access this service from the road, at home or even abroad.

Skip the waiting room.

To get started, have your CAA Membership card ready and visit: getmaple.ca/caa.

Maple registration is open to CAA Manitoba Members. Once registered, you can add eligible dependents within the Maple platform.

Key benefits for CAA Members.

Maple Virtual Care is a great added benefit to your CAA Membership. Some of the helpful features it provides include:

24/7 on-demand service

Get access to Canadian-licensed nurse practitioners at any time.

Family coverage

Share Maple with your entire household. Simply add your spouse and/or dependents to your account for free.

Specialist referrals*

Acquire referrals to specialists including dermatologists, mental health therapists and endocrinologists.

*Additional fees may apply.

Digital prescriptions

Pick up your prescription at your local pharmacy or get it delivered to your door at no additional cost through PocketPills.

Shared medical records

Review and share the records from your Maple consultation with your family doctor or specialist to ensure everyone is aware of your treatment.

How Maple works.

Meeting with a nurse practitioner on Maple is fast and easy.

A mobile phone screen displaying the Maple Virtual Care registration form for CAA Members.

1. Set up your account

A mobile phone screen displaying the Maple Virtual Care app, asking the patient to select the symptoms they are experiencing.

2. Describe your symptoms

Provide details about your medical issue. A nurse practitioner will review your request and respond in minutes.

A mobile phone screen displaying the Maple Virtual Care app, indicating that the patient has been paired with a physician.

3. Chat with a nurse practitioner

Your online consultation will take place over the phone, secure text messaging or video chat. You may receive a diagnosis along with a prescription, medical notes or lab requisitions − whatever is deemed necessary by your nurse practitioner.

How CAA Members can use Maple.

The Maple benefit you receive will depend on the type of CAA Membership you have. The chart below outlines the benefit you’re eligible for, based on your membership type.

CAA Membership Type	Maple Benefit
CAA Premier Membership	Unlimited FREE nurse practitioner consults per year One FREE consult with a U.S. based doctor who can issue a prescription that can be filled in the U.S.
CAA Plus Membership	Five FREE nurse practitioner consults per year
CAA Classic Membership	One FREE nurse practitioner consult per year

If your household has more than one membership, only one Member needs to register for Maple. You can all use the benefit associated with the highest membership level in your home. Once registered, you can add dependents to your Maple account.

Maple Virtual Care FAQs.

Maple is safe and effective for common, non-emergency issues.

If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.

Does Maple replace my family physician?

No. While nurse practitioners on Maple can help with many common medical requests, the service is not intended to replace the care of a family physician. Maple strongly advocates for all patients to have a relationship with a family doctor. Maple can act as a helpful stopgap for those that do not have one, and for those that do, Maple can help provide a way to manage urgent primary care issues that arise when you cannot get in to see your family general practitioner. Since this is a privately paid service, there are no negative impacts to your family doctors billings.

What conditions can nurse practitioners diagnose and treat on Maple?

Maple nurse practitioners can treat many conditions virtually, including but not limited to: abrasions, acne, allergies, bacterial vaginosis, bites and stings, body aches, bronchitis, bruises, cough, dehydration, diarrhea, earache, erectile dysfunction, fever, flu, frostbite, headaches and migraines, hives, insomnia, itchy eyes, lice, medication refills, mild lacerations, nasal congestion, nausea, pinkeye, respiratory infections, sexually transmitted infections, sinus infections, skin infections, sore throat, sprains and strains, travel medications, urinary tract infections, vomiting, yeast infections and many more. Not all conditions can be treated virtually, and you may be referred to in-person care for various reasons.

Can my family use Maple as well?

Yes. Maple is a CAA Member benefit for yourself and any eligible dependents (under one shared account). Either the Primary or Associate Member can create an account and add any eligible dependents to share coverage. Coverage is based on the highest membership level within your home. Eligible dependents are anyone in your household who is either a spouse, a child under 18, or an elderly dependent for whom you have power of attorney for medical decision-making. This also could include children between the ages of 18-25, if they are still considered a dependent for health benefits purposes and they live in the household. Eligible dependents can be added to your account at any time by clicking the “patients” tab and certifying that you are the legal guardian, power of attorney, representative of the custodian, or have another form of legal authority for medical decisions for the individual.

Is my health information private?

Yes, your personal health information is completely private and you always retain complete control of it. Your session is protected by a comprehensive security infrastructure and stringent data policies. Check out Maple’s Privacy Policy for a more in-depth description.

How do I get a prescription on Maple?

Maple nurse practitioners can prescribe medications during your consultation. Once you accept a prescription, you’ll have the option to pick it up from any pharmacy in Canada or we’ll deliver it right to your door at no additional cost.

Is there a limit to what nurse practitioners can do on Maple?

Maple is not intended for medical emergencies. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room. If you require narcotics or controlled medications, our nurse practitioners cannot legally prescribe these on Maple.

Is Maple safe?

Yes. Think of Maple as the connecting platform between you and nurse practitioners. Just like an in-person visit, the nurse practitioner is responsible for assessing your situation, understanding your medical history, asking you questions about your symptoms and providing treatment accordingly. If the nurse practitioner is not able to help on Maple, they will let you know to visit a clinic or a hospital instead.

I currently do not need to consult with a Maple nurse practitioner. Should I still register?

Yes, we recommend registering for Maple so that it's more convenient and faster to access when you do need to consult with a nurse practitioner. Register now.

I've used up all my free consults with Maple. Is it possible to access additional consults with a nurse practitioner through Maple?

Yes. If you currently have a Classic Membership, you may upgrade to either Plus or Premier to receive additional free consults through Maple. If you currently have a Plus Membership, you may upgrade to Premier to receive unlimited free consults through Maple. Log in to My Account or call us 1-800-403-9833 to upgrade your membership.

How many consults am I entitled to if there are multiple CAA Members within the household?

The Maple Member benefit is available to all CAA Manitoba Members. If your household has more than one membership, only one Member needs to register for Maple. You can all use the benefit associated with the highest membership level in your home. Once registered, you can add dependents to your Maple account. Coverage is based on the highest membership level within the household. For example, if one household Member holds a Plus Membership and another holds a Classic Membership, the coverage is five (5) free consults with Maple to be shared among the household Member(s) and eligible dependents.