Package plans suited for your travels.

CAA's vacation package policies provide comprehensive coverage for medical emergencies, trip cancellation, trip interruption, lost or damaged baggage and more. Coverage is available for worldwide travel.**

CAA Members can save 10%.***

An unexpected situation could prevent you from starting or completing your trip. Package Plans include coverage for Emergency Medical, PLUS coverage that protects your non-refundable trip costs in the event of cancellation or interruption due to sickness, injury, delays and more.

Vacation package.

Enjoy a worry-free vacation with this cost-effective package.

Broken wheel off of rolling luggage.

What's included?

  • Emergency medical travel coverage up to $5 million CAD
  • Trip Cancellation & Interruption benefits
  • Travel Baggage benefits
  • No medical questionnaire required (for sum insured up to $40,000)
  • Family coverage is available

Multi-trip vacation package plan.

Effortless trip protection for multiple trips of 8, 15 or 30 consecutive days within policy year.

Person in hospital bed.

What's included?

  • Unlimited travel within Canada (outside province of residence)
  • Emergency medical travel coverage up to $5 million CAD
  • Trip Cancellation & Interruption benefits
  • Travel Baggage benefits
  • Medical Declaration required for Age 60+
  • *NEW* Access to 24/7 Virtual Emergency Medical Assistance while in Manitoba. Speak to a local MD via video chat (limit of 4 virtual visits).^

CAA Assistance - Emergency assistance 24 hours a day.

In the event of a medical emergency, please call CAA Assistance immediately. If calling is not possible, email

Country Toll-Free Number
Canada & Mainland U.S. 1-855-849-1638
Australia 0011 800-8877-9000
Costa Rica 00 800-8877-9000
Dominican Republic 1-800-203-9591
Jamaica 1-800-204-0004
Mexico 001-800-248-8561
New Zealand 00 800-8877-9000
South Africa 00 800-8877-9000
Thailand 001 800-8877-9000
United Kingdom 00 800-8877-9000
Call Collect From Anywhere Else +1-519-251-4051

You must call CAA Assistance before obtaining Emergency Treatment, so that we may:

  • confirm coverage
  • provide pre-approval of treatment

If it is medically impossible for you to call prior to obtaining Emergency Treatment, we ask you to call or have someone call on your behalf as soon as it is reasonably possible. Otherwise, if you do not call CAA Assistance before you obtain Emergency Treatment, your maximum benefit payable will be reduced to 80% of your medical expenses covered under this insurance, to a maximum of $25,000 CAD.

For Trip Cancellation, Trip Interruption or Travel Baggage and Personal effects claims, please call CAA Assistance and your CAA Travel professional on the day the Insured Risk occurs or the next business day.

Policy information.

Travel insurance

How to file a claim

You can file a claim online or by mail.

You will be required to provide necessary supporting documents. Please see applicable How to File a Claim section in the policy wording.

If you choose to submit your claim online, you can do so here:

If you choose to submit your claim by mail, send all pertinent documents to:

CAA Travel Insurance
c/o Global Excel Management
PO Box 308, Station A
Windsor, Ontario, Canada
N9A 6K7

Please indicate your policy number on all correspondence.

Things to do

How to top up/extend your travel insurance policy at destination

Want to keep enjoying your vacation? Please contact us to top up/extend your coverage at 1-844-647-8723 or call collect 204-262-6000, or by email at

What's covered under my policy

Refer to the CAA Travel Insurance policy for complete details on the coverage, limitations, exclusions, and other provisions. Please read carefully.