Member Stories

Do you have a great Member story you’d like to share? Call us at 204-262-6000 in Winnipeg, or toll-free at 1-800-222-4357.

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Thanks CAA

February 8, 2019

I just wanted to send a quick message about the service I received for a flat tire. I was utterly impressed with the response time given the extremely frigid temperatures and the help received once my attendant arrived. He was exceedingly skilled and changed my tire in probably under 4 minutes and was at all times courteous and professional. Keep up the good work over the freezing week and thanks again.

– Member Danica

Thanks For The Help

January 22, 2019

I called CAA earlier this morning as I was having a problem with my battery. The fellow who arrived was extremely nice to me and as I am handicapped he allowed me to wait in the lobby after our initial conversation and until he was finished. I really appreciated that he was here in a short time and the way he went about his work. I just wanted to let you know about my encounter with him.

– Member Dorothy

Shoutout To CAA Travel Rep

November 6, 2018

I just wanted to Thank YOU sincerely for responding so quickly to my queries and concerns about obtaining Travel Insurance for my husband. Your employee Kayla went above and beyond in providing the information I requested. If only all people could be as positive and helpful as you are. Take care and please know that your assistance was greatly appreciated at such short notice.

– Member Carol W.

Learned Something New!

September 17, 2018

Got a flat tire and never knew how pleasant the experience could be! I am 21 and have yet to learn how to change my own tire, and Doug from CAA took the time to show me tips and tricks on how to change it, he was very nice and trusting! Took a total of 17 minutes from the time he got to my car! Thanks Doug!!!

Member Rebecca, via Google My Business

Great Job CAA

June 26, 2018

I had my first personal experience with the CAA staff on Saturday afternoon. I had a problem with my truck and joined your organization. My first contact was with Jon in your membership office where I experienced absolutely excellent service with him going through all of the benefits of being a CAA Member. We exchanged information and he ordered a truck to come out to check my battery - he was a true professional. My next contact with your organization was with Justin with the battery truck which arrived in less than an hour and once again he was completely professional and a great help. My third contact was with Jairo who arrived within 15 minutes and took my truck to the dealership. Again very pleasant, hard working and very professional. Experiencing this type of service from one individual is always appreciated. I had the good fortune of experiencing it with all three gentlemen that I had the pleasure of dealing with. I would be very appreciative if you would advise them of this memo as I certainly believe that they are well deserving of the praise. I also want you to know that I will be a life long member of CAA - and I will mention to anyone that cares to listen as to the excellent service and pleasant dealings I experienced. Thanks to all of you.

– Member Wayne F.

Making A Bad Day Better

May 28, 2018

I unfortunately had to use your road side assistance services due to mechanical issues with my vehicle. I'd just like to comment on how great and accommodating your staff were who assisted me. The gentlemen on the phone, and the tow driver named Kevin were fantastic to deal with. Kevin was friendly and very pleasant to work and talk with as he drove me and my vehicle home. Kevin made it very apparent that he has a genuine desire to help people, and that he truly enjoys/appreciates his position within the company. I feel that he is a valuable asset to your organization, and his work ethic and helpful attitude should not go unnoticed. Thank you again.

– Member David S.

Perfect Treatment

April 2, 2018

I wanted to let you know that on March 27th I was very pleased to receive such EXCELLENT SERVICE from your service person Leland. He was exceptional in his care for my automobile problems and myself, and I wanted you to know it makes me feel real good to be treated the way he treated me. As well the young lady that took my call was excellent and very caring. I hope you are able to relay my deep appreciation to both these beautiful people. It sure confirms why EVERYONE in Manitoba should be a CAA member. Thank You Very Very Much.

– Member Frank T.

Great Travel Service

March 27, 2018

This is to inform you that our family has received excellent service from one of your employees, Kyle. We have purchased several airline tickets over the last little while and he has provided excellent and timely service. He has made us at ease knowing it's just one phone call away especially over the last couple of days with the passing away of a family member. We had booked a ticket for next week for my wife to fly out and see her sick mother and the next day he was able to cancel it and get us a full refund as she passed away during that night. He was able to secure us flights for the funeral and took care of everything for bereavement fares. Thanks for the great service.

– Member Brian B.