Member Stories

Do you have a great Member story you’d like to share? Call us at 204-262-6000 in Winnipeg, or toll-free at 1-800-222-4357.

Or drop us an email at You can also reach us on Facebook or Twitter!

Very Impressed

July 10, 2019

Dear CAA, I am writing to express my gratitude for the quick and efficient help I received last evening when my car failed to start. The tow truck operator was knowledgeable, compassionate and professional. I was very impressed! Thanks for the great work that you do.

– Member Janet

Thank You to CAA

April 15, 2019

Thank you to the CAA driver who picked us up yesterday at approximately 6:00 pm at the Pembina Highway underpass, heading north, just before Stafford. Our 2010 Chevy Malibu just stopped - no power - and cars were whizzing by. The driver was concerned about our safety and he was actually clipped in the right hand by a vehicle that took off. The driver’s hand was injured but he was still able to help us and do his work. He took us in the truck cab and towed our car and then he drove us home. I can't say enough about how nice, friendly and wonderful he was.

– Member Marcel

Way To Go CAA

March 18, 2019

I just wanted to let you know I had a wonderful experience with one of your drivers. I went through a large puddle yesterday and overnight my car froze up. I couldn't get all the tires to break free and couldn't drive with just one tire dragging so, I called for a tow to a nearby truck mechanic. Once the driver came, he kept me safe from traffic and let me sit in his truck to warm up. I told him the situation and he said he'd jack it up and see if he can get the ice out. He was able to get the ice out while I warmed up and made sure I could safely drive before driving away. All around a positive ending to a terrible start to the week.

– Member Brianne

Thanks CAA

February 8, 2019

I just wanted to send a quick message about the service I received for a flat tire. I was utterly impressed with the response time given the extremely frigid temperatures and the help received once my attendant arrived. He was exceedingly skilled and changed my tire in probably under 4 minutes and was at all times courteous and professional. Keep up the good work over the freezing week and thanks again.

– Member Danica

Thanks For The Help

January 22, 2019

I called CAA earlier this morning as I was having a problem with my battery. The fellow who arrived was extremely nice to me and as I am handicapped he allowed me to wait in the lobby after our initial conversation and until he was finished. I really appreciated that he was here in a short time and the way he went about his work. I just wanted to let you know about my encounter with him.

– Member Dorothy

Shoutout To CAA Travel Rep

November 6, 2018

I just wanted to Thank YOU sincerely for responding so quickly to my queries and concerns about obtaining Travel Insurance for my husband. Your employee Kayla went above and beyond in providing the information I requested. If only all people could be as positive and helpful as you are. Take care and please know that your assistance was greatly appreciated at such short notice.

– Member Carol W.

Learned Something New!

September 17, 2018

Got a flat tire and never knew how pleasant the experience could be! I am 21 and have yet to learn how to change my own tire, and Doug from CAA took the time to show me tips and tricks on how to change it, he was very nice and trusting! Took a total of 17 minutes from the time he got to my car! Thanks Doug!!!

Member Rebecca, via Google My Business

Great Job CAA

June 26, 2018

I had my first personal experience with the CAA staff on Saturday afternoon. I had a problem with my truck and joined your organization. My first contact was with Jon in your membership office where I experienced absolutely excellent service with him going through all of the benefits of being a CAA Member. We exchanged information and he ordered a truck to come out to check my battery - he was a true professional. My next contact with your organization was with Justin with the battery truck which arrived in less than an hour and once again he was completely professional and a great help. My third contact was with Jairo who arrived within 15 minutes and took my truck to the dealership. Again very pleasant, hard working and very professional. Experiencing this type of service from one individual is always appreciated. I had the good fortune of experiencing it with all three gentlemen that I had the pleasure of dealing with. I would be very appreciative if you would advise them of this memo as I certainly believe that they are well deserving of the praise. I also want you to know that I will be a life long member of CAA - and I will mention to anyone that cares to listen as to the excellent service and pleasant dealings I experienced. Thanks to all of you.

– Member Wayne F.

Making A Bad Day Better

May 28, 2018

I unfortunately had to use your road side assistance services due to mechanical issues with my vehicle. I'd just like to comment on how great and accommodating your staff were who assisted me. The gentlemen on the phone, and the tow driver named Kevin were fantastic to deal with. Kevin was friendly and very pleasant to work and talk with as he drove me and my vehicle home. Kevin made it very apparent that he has a genuine desire to help people, and that he truly enjoys/appreciates his position within the company. I feel that he is a valuable asset to your organization, and his work ethic and helpful attitude should not go unnoticed. Thank you again.

– Member David S.