Roadside services.

Updated Monday, March 21, 2022

The safety of our Members, Customers and Associates continues to be our top priority as we navigate the COVID-19 pandemic.

As provincial COVID-19 restrictions continue to change, we will proactively adjust our current roadside policies and procedures accordingly in alignment with public health orders.

  • Contact-Free Service: Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
  • Masks in tow trucks: Members and Drivers in CAA trucks are required to wear masks.

If you are in need of roadside assistance, you can call 1-800-222-4357, submit a request online or download the CAA App.

While we modify how we deliver on our services, we remain committed to being there for our Members during these uncertain times.

FAQs

We have updated our roadside policies and procedures to keep Members and our tow operators safe.

  • Contact-free service:  Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
  • Masks in tow trucks: Members and Drivers in CAA trucks are required to wear masks.

Members without symptoms will be allowed into CAA trucks. CAA Drivers and Members will be required to wear masks when sharing a cab. We request that Members exhibiting symptoms to arrange their own transportation. If no transportation is available, advise CAA and we will assist with making arrangements.

We have increased the frequency of cleaning and disinfecting of CAA trucks and best practices to reduce the risk of illness have been shared across the network.

We value the privacy of both our Members and CAA Drivers. CAA will not be requesting vaccination records from either party. CAA will continue to exercise robust COVID practices including screening, sanitation and mandatory masks in our trucks.

If the Driver asks you for your vaccination status, you are not required to disclose this information.