What CAA Members need to know about COVID-19.
Roadside services – updated Wednesday, September 1, 2021
The safety of our Members, Customers and Associates continues to be our top priority as we navigate the COVID-19 pandemic.
As provincial restrictions continue to change, we will proactively adjust our current roadside policies and procedures accordingly in response to COVID-19 in order to keep our Members and tow operators safe.
- Increased screening: Members will be asked if they, or anyone in their household are exhibiting symptoms of COVID-19 or if they’ve travelled requiring quarantine. This is to best support our Member’s needs while aiming to keep everyone safe.
- Contact-Free Service: Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
- Mask requirement: Our tow operators and all passengers riding in a CAA tow truck are required to wear masks. If Members and passengers cannot meet the mask requirement, they are welcome arrange their own transportation from their breakdown location.
While we modify how we deliver on our services, we remain committed to being there for our Members during these uncertain times.