What CAA Members need to know about COVID-19.
The safety of our Members, Customers and Associates continues to be our top priority as we navigate the COVID-19 pandemic.
As provincial restrictions continue to change, we will proactively adjust our current roadside policies and procedures accordingly in response to COVID-19 in order to keep our Members and tow operators safe.
- Increased screening: When Members reach out for Roadside Assistance, they will be asked if they, or anyone in their household, are showing any symptoms of cold or flu so that we can best support Member’s needs while aiming to keep everyone safe.
- Contact-Free Service: Members seeking Roadside Services, including battery boosts and light service, will be asked to support us in minimizing contact between themselves and our CAA support team.
- Members are encouraged to seek alternative transportation: Members in need of towing services will be asked to arrange for alternative transportation, from the breakdown location, in order to limit contact between drivers and Members. If Members cannot arrange alternate transportation but have successfully completed COVID-19 screening questions, passengers will be allowed in trucks and will be required to wear a mask.
While we modify how we deliver on our services, we remain committed to being there for our Members during these uncertain times.