What CAA Members need to know about COVID-19.
COVID-19 continues to cause concern among travellers and the general public.
This is an evolving situation and your safety continues to be of utmost importance to us.
Read about our COVID-19 Coverage Endorsement.
Protecting the safety of CAA travellers.
As Canadians look ahead to their future travel, we at CAA Travel Insurance are prepared and ready to protect them with the coverage they need to feel assured when it's safe to travel again.
All CAA Travel Insurance Emergency Medical plans now have coverage for COVID-19 related illnesses. Our plans include up to $2.5 million CAD in coverage if partially vaccinated with a Health Canada approved vaccine, or up to $5 million CAD if fully vaccinated with a Health Canada approved vaccine, for COVID-19 related illnesses that may occur while travelling during an Avoid non-essential travel advisory (Level 3), as issued by the Government of Canada.
While this coverage is included with no additional cost, you'll need to meet certain COVID-19 vaccination conditions to be eligible. Please read the policy endorsement to make sure you meet the requirements before you travel.
CAA Travel Insurance continues to support Global Affairs Canada and its recommendation that Canadians refrain from non-essential travel. This coverage enhancement is in preparation for when travel can resume safely.
Important information to consider:
- While there has been significant progress made in the development and rollout of a COVID-19 vaccine, the virus continues to spread in many parts of the world, and the situation continues to evolve.
- Should cases of COVID-19 increase at destination, it could be difficult for Canadians to secure access to necessary medical care. If a destination experiences a significant increase in COVID cases, local governments can prioritize citizens over tourists, should health services become strained, leaving Canadian travellers without the necessary support in a time of need regardless of one’s insurance coverage.
- Concerns around the availability of care at a destination applies to any ailment, including but not limited to COVID-19.
- There is an increased challenge repatriating travellers back to a Canadian hospital – particularly if ICU facilities at home are experiencing strain.
- Due to the pandemic, many Canadian consular services are limited globally. As a result, the ability for Canadians to reach Embassy staff should an issue arise may be limited.
- Global Affairs Canada has advised all travellers to Avoid non-essential travel outside of Canada until further notice. Travel advice and advisories are updated regularly.
- Many countries have put in place travel or border restrictions and other measures such as movement restrictions and quarantines.
- Airlines have cancelled flights and new restrictions may be imposed with little warning.
- Travel supply companies have advised us that paperwork related to refunds may take time to be issued. We require the paperwork from your travel supply companies to review a claim.
We have compiled some of the most commonly asked questions below to help serve you better.
For COVID-19 related trip cancellation and interruption claims:
Step 1: Contact your travel supplier immediately to cancel your travel plans.
Step 2: Have your travel supplier send confirmation that the travel plans were cancelled, including cancellation and refund policy.
Step 3: To initiate a claim, visit CAA Assistance.